Lockout fee is excessive
I am a senior citizen, aged 89, who has lived in Peter Cooper for 65 years. Contrary to the various letters that you have printed here regarding the problems with living in these buildings, I have never had a complaint before. I have loved living here. Following is the story of my huge dissatisfaction with PCV/ST.
I have waited to write this so that I could cool off with my intense anger and write a really practical and thoughtful letter re: the situation. Here goes:
About a month or so ago at noon, I came home to enter my apartment and found that I did not have my key and door card. (These are in one small case.) So, I went to the guard house and explained my problem and he was most sympathetic and kind and called for another guard to come with my key.
I must tell you here and now that in all the 65 years I have never needed to have assistance to enter my apartment because I never lost or misplaced my keys before. In any case — a guard came and cheerfully let me in.
I later found my key, but had other spares in the house so I needed no replacement. I even tipped the guard for his fast and polite response.
In any case, I got a bill… and here is the rub. The thing I am most disturbed about. The bill was for $85 plus tax of $6.62.
Especially because I have never had a demerit before — even criminals and DUI people get a chance — at least a reasonable one. I can see that they might charge something for the problem they thought was so dire… maybe $25, but $85 plus tax is utterly beyond words. I paid my rent bill and sent along another check for the unbelievable charge. I marked it “in protest.” Not that it will do any good, but I want everyone to know just how thoughtless and mean-spirited CW is to a longtime elder tenant. If they can do that to me, then who knows what comes next?
Okay, now I have said it and if anyone thinks this is a reasonable charge, I would like to know. So far those who do know are absolutely surprised and discomforted by it. I thought that the community should know what the policy is these days. I did speak with a very nice young man from “management” and he did try a number of times to alleviate this manner — to no avail.
So, that is that and now I must join those who feel they have been mistreated here at PCV/ST. I regret having to do it, but sometimes it takes only one thing to destroy a lifetime of beliefs.
Best to the community.
H. Spring, PCV
Machines leaving residents hung out to dry
Re: “Amenities spaces, gym to reopen, management to move to Oval Concierge,” T&V, June 13
Regarding the above article, I felt compelled to respond to the portion of your article regarding the “new” washers/dryers. There is no way in God’s little green acres these machines are “new.” There are no instructions on how they should be used and are definitely dangerous since the dryers are located directly above the top-loading washers.
Too many residents bang their heads on the bottoms of the dryers when trying to get their wash out, me included. Also, it’s impossible to see if you’ve gotten all your wash out. I took someone else’s leftovers out because laundry couldn’t be seen.
Instructions: Don’t make me laugh. What instructions? Apparently, the washers are not being used properly so instructions should have been mandatory. There is a little triangle slot on the top of the washer to the right, once you open the lid. Checking what was put in there, I found laundry detergent, bleach water, and fabric softener in those slots.
It seems that in order to use the machines properly, residents should open the lid, let some water in, add the detergent, and put in the load of clothing. Should you need bleach water, then that’s what the slot is for. As for the center post (no cover on the top), that’s where the fabric softener should go. Upon lifting the lid of the washer, you can see that there was something there but through use, whatever writing was there, is gone.
The only reason I knew where everything went was because a resident of my building told me after several trials and errors on her part.
As to the dryers, your guess is as good as mine.
Marcia Robinson, PCV