UPS says delivery policy never changed

Packages recently piled up in the lobby of Council  Member Dan Garodnick’s building in Peter Cooper Village. (Photo by Dan Garodnick)

Packages recently piled up in the lobby of Council Member Dan Garodnick’s building in Peter Cooper Village. (Photo by Dan Garodnick)

By Sabina Mollot
Back in April, CompassRock alerted residents to a change in policy in which UPS would no longer be leaving packages for residents outside their doors without their signatures. Instead, residents were advised they could get a membership to Oval Concierge, which would accept packages on their behalf. One month of complimentary service was offered in the emailed alert to residents “while you sort out your plans to get deliveries safely home.”
However, this week, UPS said that it never changed its policy and that packages could still be left outside doors. Council Member Dan Garodnick was made aware of this in a letter from UPS’s Vice President of State Government Affairs Mark Giuffre, after contacting the company. Garodnick also said he’s since alerted Oval Concierge to the error.
When asked about the alert, a spokesperson for UPS, Dan McMackin, told T&V, “We’re confused. We have no idea what they’re talking about.”
He added that there are buildings where owners handle packages for tenants and in those buildings, tenants are notified by UPS that the owner has them. However, said McMackin, there’s no such agreement at ST/PCV.
In response to a call from T&V, a spokesperson for CWCapital, Brian Moriarty, said the reason the alert went out is because UPS drivers were the ones to make a call as to whether or not to leave packages in buildings. Apparently they can decline to do so in the event of package thefts being reported at a particular building.
“We were just told by the customer service rep it is the driver’s discretion whether or not to leave a package when three or more packages have gone missing from a particular location,” Moriarty. “I don’t know that the flag on certain PCVST building would necessarily be communicated to the national (UPS) office.”
Meanwhile, Garodnick said he’s also followed up on another issue relating to packages left in buildings. In recent months, residents have been complaining that a third party delivery company for Amazon has been leaving packages unattended in building lobbies.
Recently, when spotting a deliveryman doing just this in his own building, Garodnick said he asked why the packages were being left there. The response: “He said, ‘Well most people aren’t home,’” said Garodnick. “So I’ve raised the issue with Amazon and they’re looking into the issue. I am trying to get us back into a place where people can expect to see packages in front of their doors without having to rely on Oval Concierge service.”
The third party delivery company, which apparently works for various dot coms, is called Special Logistics. They did not return a call by T&V’s press time.
McMackin said UPS would be looking into the matter of any packages left in lobbies. “Packages should not be showing up in lobbies,” he said.

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