Fewer heat complaints in NYC, but chilliest renters are remaining that way

The bomb cyclone of 2018 is believed to be the reason for a dip in 311 calls about a lack of heat in 2019. (Photo by Maria Rocha-Buschel)

By Sabina Mollot

With temperatures over the weekend and stretching into Monday and Tuesday feeling absolutely bone-chilling, it may seem hard to believe that the amount of heat complaints made by New Yorkers this year is dwarfed by the number of similar calls made last year by the same time period. The reason is most likely that last year, there was the “bomb cyclone” causing heat-related 311 calls to spike.

RentHop, an apartment listings service, has been conducting annual studies to determine which neighborhoods in New York have the most freezing renters based on the volume of 311 calls about lack of heat. What they have found, in comparing the 2019 data to 2018, is that it’s mostly the same neighborhoods each year with a direct correlation showing neighborhoods with rents lower than the city’s median (around $3,000 for a one-bedroom unit) producing more heat complaints.

The study also came up with a formula that “de-dupes” or ignores duplicate complaints (more than one from one address on the same day) as well as a formula that “normalizes,” taking into account that some neighborhoods are bigger than others by calculating unique complaints per 1,000 rental units. The study also looked at the average asking rents of one-bedroom apartment listings in 2018.

This year’s worst neighborhood was the same as last year’s, Erasmus in Brooklyn with 86.5 normalized complaints, down from 117.5 last year or 1,081 actual complaints this year vs. 670 when de-duped. Median rent for a one-bedroom is $2,140.

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Upgraded heat system leads to fewer complaints in ST/PCV

Stuyvesant Town on a recent winter day (Photo by Sabina Mollot)

By Sabina Mollot

There’s no question this winter in New York City has been a particularly brutal one, up until last week, anyway.

As always, this has led to some heat complaints in residential buildings across the city. As Town & Village recently reported, a study conducted by RentHop showed that on the week of the “bomb cyclone” snowstorm on January 4, the citywide average for complaints about lack of heat in a neighborhood was 39.5 unique complaints per 1,000 apartments (57.3 including duplicate complaints).

In Stuyvesant Town and Peter Cooper Village that week, there were 8.9 complaints per 1,000 units in Stuyvesant Town-Peter Cooper Village or 93 actual complaints (99 including duplicates). However, based on management’s figures, heat complaints have been decreasing in recent years.

This, StuyTown Property Services spokesperson Paula Chirhart said, is due to a few engineering improvements made to the 70-year-old complex’s heating system as well as nonstop micromanaging of said system.

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NYCHA buildings getting energy efficiency upgrades

By Maria Rocha-Buschel

Nearly 300 New York City Housing Authority developments will be upgraded and retrofitted to reduce greenhouse gas emissions and generate cost savings with at least $100 million in work through a series of Energy Performance Contracts, Mayor Bill de Blasio’s office announced last Thursday.

Facilitated by the US Department of Housing and Urban Development, the upgrades are part of the mayor’s commitment to an 80 percent reduction in greenhouse gas emissions by 2050. The reduction in consumption will also help NYCHA mitigate the impact of rising utility costs to save funds for other building upgrades and repairs.

Utility costs for water, electricity and heat in NYCHA developments have increased 64 percent over the last ten years even though consumption has only increased 9 percent, so the upgrades planned include energy-saving measures for heating plants and distribution, as well as the installation of energy efficient lighting.

The Request for Proposal, released today, will try to find energy services companies that maximize energy savings and cost savings throughout 50 percent of NYCHA’s properties, 89 developments encompassing 87,000 apartments and representing more than 200,000 residents. Currently, the annual utility cost for these developments is almost $300 million. Subsequent RFPs will seek bids for additional properties, for up to 300 NYCHA developments. In the mayor’s green buildings plan, the city has committed to retrofitting all public buildings with significant energy use by 2025 and public housing is a key component to the plan.

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Letters to the Editor, Dec. 11

Dec11 Toon de Blasio

Thanks, Con Ed, for Saturday morning ‘alarm’

The following open letter was written by Stuyvesant town resident Sherman Sussman, who had been getting routinely woken up by vehicles entering and exiting the Con Ed property during the wee hours of the morning.

Why??? You guys were doing so good. Not perfect by far but good.

So why is it that the neighborhood needs to be awakened at 6:45 a.m. on a Saturday morning?

Con Ed has decided that the big orange bucket truck with its noisy movement alarm (which is unnecesesary in a non-construction site, in fact the only noise that is being made is by the alarm) is necessary to move at this time in the morning.

A. Is it because there is an emergency? I don’t see one.
B. Is it because people like myself like to get a little more sleep on a Saturday morning?
C. Or is it because Con Ed really doesn’t care what they do at whatever time they feel like doing it?

Sherman Sussan, ST

Did you say… too much heat?

To the Editor:

I must admit to being flabbergasted by a letter in this week’s paper (“Can’t take the heat,” T&V, Dec. 4) complaining about too much heat in his/her apartment. Wish I could say the same.

In my building heat has been at a minimum. I always thought that when it is under 50 degrees outside, heat is required.

Oh well, maybe 20th Street has a different climate from 14th!

H. Zwerling,
430 E. 20th St.

Appreciative of T&V’s de-cluttering tips

Dear Town & Village,

I know I’ve written you in the past about how useful and informative and interesting AJ Miller’s column is, and I’m doing so again.

For example, her “De-cluttering problems and solutions” in your October 30 issue, as an example, was a simply written yet eloquently stated column.

Well-written and practical. She’s a gem as are many of your fine writers, reporters and columnists.

Thanks.

Richard Luksin,
Minneapolis, MN

What happened to going to the bondholders?

To the Editor:

On October 20, 2012, to great fanfare, press releases, and news conferences, local elected officials and the STPCV Tenants Association said that they were taking our case directly to the bondholders. TA leaders said the time had come to “cut out the middleman.”

If CW Capital would not give us a seat at the table, they said, then CW should step aside and we would “talk directly to the bondholders.”

Two years later, we have heard nothing. Apparently, the TA prefers to have press conferences.  Perhaps despite their promises, they did not really contact the bondholders. If they did, then we the tenants deserve to know what did the bondholders say.

The TA repeatedly says that it wants a seat at the table to allow the 11,000 tenants to take charge of their destiny and ensure middle class affordability through a non-eviction condo conversion.   But now Mayor de Blasio feels that STPCV should remain a rental complex forever, and the TA refuses to challenge him on it.

The TA apparently prefers to trumpet “affordability!” like a voice crying in the wilderness, rather than tell us what the bondholders said – and require the mayor to be responsive to 30,000 residents of our community.

Mayor de Blasio needs to stand with tenants, not with the developers of affordable housing and the landlords.

The time has come to go directly to the bondholders, as the TA promised us two years ago.

Name withheld, ST

Letters to the Editor, Dec. 4

Cartoon by Jim Meadows

Cartoon by Jim Meadows

First comes ‘de-calendaring,’ then demolition

On Tuesday, State Senator Brad Hoylman sent a letter to New York City Landmarks Preservation Commission (LPC) Chair Meenakshi Srinivasan in response to the proposed LPC “de-calendaring” of potential landmarks:

Dear Chair Srinivasan:

I write to express my serious concern over the New York City Landmarks Preservation Commission’s (LPC) proposed “de-calendaring” of potential landmark sites throughout the city, including 14 sites in my Senate District, and strongly urge that the LPC reconsider this course of action.

I do not believe that the LPC has allowed for sufficient public input on such a drastic action and I fear that removing properties from the calendar may place many vulnerable potential landmarks at risk. Last year, after receiving notification that a former automobile showroom designed by Frank Lloyd Wright at 430 Park Avenue in my district was under consideration as a landmark, the owners soon thereafter demolished the property literally in the middle of the night, thereby robbing New Yorkers of an important part of our city’s historic and cultural heritage.

I am concerned that once LPC removes the proposed properties from the calendar, thus removing the protections that this preliminary designation imparts, the same fate will befall these properties and they, too, will be demolished with absolutely no recourse provided to the public.

Instead, the LPC should hold public hearings on the properties and carefully and deliberately consider each one on the merits of the proposed landmark, rather than on the length of time it has been on the LPC’s calendar.

It would be an indelible stain on New York City’s collective conscience for these historic properties to have survived so long, only to be lost to an administrative “clearing out” of longstanding calendared properties. The Commission should delay the scheduled December 9 vote and review each property through the normal landmark process to allow preservationists, community members and property owners time to review and comment on proposed actions.

Sincerely,

Brad Hoylman
State Senator,
27th District

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Letters to the editor, Apr. 3

Cartoon by Jim Meadows

Cartoon by Jim Meadows

Charters just an illusion of equality

To the Editor,

Charter schools have an aura of equality stemming from getting their students by lottery but, it seems to me, that is false.

Parents need the energy and ability to tune in on the educational milieu of her/his child to negotiate entering the lottery in the first place. How does a parent of a child with special needs discern if a charter school could or would serve those needs? What about parents whose English is poor and blocking them from “hustling” this particular system?

New York City has more than 22,500 children living in homeless shelters, many with working parents. Are any of these students in a charter school? Then there is the perennial “acting up” student who has always been able to disrupt classes (remember 600 schools? Do they still exist?).

Charter schools can act like private schools and just kick them out… i.e. someone else’s problem. I’m afraid I could go on and on, but the biggest question is how could a charter school fail to score higher than a public school when they do not accept the harder to educate student?

The other question stems from the fact that the organizations promoting charter schools (and paying for the slick TV ads we’ve seen so frequently lately) contain a lot of Wall Street money.

Robert Lewis of WNYC News wrote a detailed report on this on 3/6/14 online if you are interested.

We all know they’ve given Gov. Cuomo a lot of money.

I know educators who believe the longer term motive is to get the contracts (financed by taxpayers) for new educational and testing materials. I have no evidence of this but it’s not an unreasonable suspicion.

Joyce Kent,
Gramercy Park

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Letters to the editor, Mar. 20

Cartoon by Jim Meadows

Cartoon by Jim Meadows

Could a building explosion happen here?

Dear T&V Editor,

Like everyone else in the city, my heart goes out to the victims and the families of the tragic gas related explosion that brought down two buildings in East Harlem. News reports indicate that there had been a number of gas leak reports prior to the date of the event. The reports of gas leaks were investigated and were deemed not to be of immediate concern.

This reminded me of my own personal situation. I have a stove that’s more than 50 years and periodically leaks gas.

Last year while I was away, there was gas odor in the corridor and it was traced to my apartment. Security entered my apartment and left a note on my table. The stove has been checked several times and declared to be not dangerous.

I wrote to the management office trying to arrange for a replacement stove and they did not respond, I am afraid whenever I have to strike a match to light the stove (the pilot lights don’t work most of the time). My biggest fear is to have an explosion similar to what happened in East Harlem can happen here.

William Alvarado, ST

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Letters to the editor, Mar. 6

Cartoon by Jim Meadows

Cartoon by Jim Meadows

U.S. should stay out of Israel military action

Re: Letter to T&V, “A majority Jewish state necessary for Israel” (Feb. 6)

To the Editor:

A few years ago Noam Chomsky tried to enter the West Bank to give a lecture. Israel wouldn’t let him in because, in Chomsky’s words, “Israel didn’t like the kinds of things I say.” Israel thought Chomsky was going to make anti-Israel comments and, as I have observed, anyone who even remotely suggests a criticism of Israel is considered anti-Semitic. So the Jewish Chomsky must be anti-Semitic as are the many Arabs, also Semites, who criticize Israel.

Unfortunately, defending Israel from every comment, even if it’s true, seems to be a knee-jerk response. While I support Israel, I also believe it is a strong country, made even stronger by our military support, and has proven to the world that it is perfectly capable of defending itself.

If Israel feels threatened by Iran or any other country and decides to go to war, then it must bear the consequences of its decision. It’s time we look for ways to bring about peace. Secretary of State John Kerry is doing just that. Thomas L Friedman wrote in the NY Times that if Kerry’s peace mission fails, it would force Israel into “either unilateral withdrawal from parts of the West Bank or annexation and granting the Palestinians there citizenship, making Israel a bi-national state…or Israel by default could become some kind of apartheid-like state in permanent control over the 2.5 million Palestinians. There are no other options.”

I mention this because a letter by John Giannone tried to warn us that America’s policy towards Israel might drag us into a war that is not of our making and not in our national interest. This letter elicited a response from a writer who informs us that Israel, just like “all nations,” including the U.S., is guilty of committing “actions that are wrong,” as if that excuses the wrong actions. He cites “the eviction of some Arabs from their homeland and certain more recent events.” It’s not “some Arabs,” but thousands who have been evicted and/or have had their olive trees uprooted, thus destroying their livelihood.

Read in The Jerusalem Post what the U.N. Humanitarian Co-ordinator James W. Rawley and the International Committee of the Red Cross have said about Israel’s “despicable actions” towards the Palestinian refugee families and their children, including Israeli soldiers demolishing Palestinian residences and even confiscating the make-shift tents provided by the Red Cross to shield the refugee families from the weather.

The Red Cross no longer can provide these tents because as soon as they are put up, they are torn down. Roger Cohen wrote in the NY Times, “Jews, having suffered for most of their history as a minority, cannot, as a majority now in their state, keep their boots on the heads of the Palestinians in the occupied West Bank any longer…. the corrosive occupation has to end and with it the settlement industry.” In other words, committing “actions that are wrong” must stop. Now.

I support John Giannone’s position.

John Cappelletti, ST

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Letters to the editor, Feb. 27

Cartoon by Jim Meadows

Cartoon by Jim Meadows

Shivering tenants getting cold shoulder

In last week’s “Letters to the editor,” there was a letter describing and highlighting the lack of heat in so many of the Peter Cooper/Stuyvesant apartments.

I write this in my cold den with the heater blasting away. We all agree that we have had unusually cold weather. In that spirit, why is it that CW continues to keep heat out of our apartments during the day? With this inclement weather, many elderly and even young families with babies are homebound. This is something that should be considered.

My friends and I have called 311 and the two Project Managers, whose numbers have been given to the service department and us. There is never a reply from the CW executives, even though our telephone numbers are included in the message on their tapes. 311 has responded, but it does not seem to matter. When calling the service department, we are told, “I will make out a work order.” It seems their pad of work orders must have had to be reprinted since so many of them have been made out, but it never seems to make a difference.

I have been living in Peter Cooper for over 65 years. Sure, I have had situations regarding heat during those times, but this year takes the cake. Something must be done and should be done to require heat in our apartments.

Name withheld, PCV

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Letters to the Editor, Feb. 13

Cartoon by Jim Meadows

Cartoon by Jim Meadows

Hard to believe management’s heat ‘policy’

I am so happy to find out why my apartment has been freezing all winter and why every time I complain to management, nothing is ever done—management’s goal is to provide a temperature of 72 degrees, which I do not believe given how many times my thermostat has been below 72.

Like all of the neighbors in my building, I too have bought a space heater and I am sure the New York City Fire Department would be thrilled to know most everyone in PCV/ST runs a space heater to keep warm.

Seventy-two degrees is only a few degrees above 68, the level enacted into law to prevent slumlords from providing inadequate heat. If the legal minimum threshold were 64 degrees, would CompassRock’s target be 68?

PCV/ST apartments are not tenements in a poor section of the city, but potentially the best place to live for a family with beautiful grounds and playgrounds, none of which the current owners and management can take credit for.

What they can take credit for is providing a very annoying and uncomfortable living environment with their heat policy. With the amount I pay for rent as a market-rate tenant, I expect a certain level of comfort and not a heat policy designed to provide the minimum amount of heat legally required.

Name withheld

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Alert for Stuyvesant Town/Peter Cooper Village: Tenants will get an extra 15 percent on rent abatement

The following is a property alert emailed to residents of Stuyvesant Town/Peter Cooper Village by CompassRock this morning. The memo includes status reports on ongoing repairs and also said tenants will get an extra 15 percent on their rent abatement for days without heat and power. It also warns tenants their last rent checks may have been destroyed by the storm and not processed.

PROPERTY UPDATE     12.5.12

We continue to work diligently on restoration efforts throughout the property. Below please find updates of recent progress. We will continue to update you on additional progress and restoration timelines.

Gas Service: We are pleased to announce that all gas service was restored as of last Friday.

PCV Heat Distribution System and Water Pumps: Parts of Peter Cooper Village are still experiencing above normal heat at times and reduced water pressure due to the damage sustained to these systems. Necessary parts to repair these two systems are expected to arrive on-site by next week. We will provide a more detailed timeline as soon as it becomes available.
Rent Abatement: In addition to the previously announced abatement for days without electricity, heat or elevator service, we will also be providing a 15% rent abatement for each additional day a unit did not have gas service beyond when all other utilities were restored. Rent abatements will appear on your January rent bill.
Rent Bills: Your opening and closing balances may be higher than anticipated in your most recent bill since checks you remitted previously may have been destroyed by flooding during the storm and not processed. Please confirm with your bank that these payments were not processed, and issue payment for your total outstanding balance. If you cancel your prior payment and provide documentation of the bank fee for this service, we will refund the bank fee by issuing a credit on your next month’s rent statement. For all additional questions, please email accounting@pcvst.com.

Resident Services: Some of you may have experienced issues in trying to get through to us at the (212) 420-5000 number during peak times. We apologize for the inconvenience. Due to the storm, our phone capacity was reduced to one third of our standard capacity. As of the end of last week, the capacity for our phone lines was restored to pre-storm standards, which should resolve these issues. You can also reach the various departments via email:
residentservices@pcvst.com
accounting@pcvst.com
legal@pcvst.com
leasing@pcvst.comKey Card Access: We continue to work with third-party contractors to restore access cards in 440, 510, 530 E 23rd St.; 441, 511, 531, 541, 601 E 20th St.; 7 & 8 PCR. In some cases, this work is further complicated by the conditions in the basements. Once the basements are able to be demolished, restoration efforts should accelerate.  Contract security guards will remain posted in these buildings to provide access to residents who do not have carriage room keys for the entrance doors.

Intercoms: Intercom service was restored to the following buildings on schedule last week, with the exception of being able to contact Public Safety directly: 431 E 20th St; 2, 3, 4, PCR; 350, 360, 370, 390 First Ave. The intercoms in Stuyvesant Town buildings are operational but cannot access Public Safety at this time. We continue to work on restoring the connection between the intercoms and Public Safety and will notify you as soon as this has been completed.Two addresses which were scheduled to be restored with inter-building intercom service last week, 441 E 20th St and 5 PCR, have experienced worse damage to their infrastructure than initially realized. A timeline for the restoration of intercom service will be provided as soon as possible for these two buildings , as well as the other buildings that experienced extensive infrastructural damage: 420, 440, 510, 530 E 23rd St; 511, 531, 541, 601 E 20th St; 6, 7, 8 PCR.

Basement Access:  In the impacted basements, we continue to use dehumidification machines to help keep the basements dry until demolition is complete. These machines are being powered by generators which operate from 7AM-10PM Monday-Friday and 9AM-10PM on Saturday and Sunday.

·         Limited Access: Residents in the following buildings were granted access to those basements over the past several weeks during specific hours: 3, 4, 5, 6 PCR; 441, 541, 601, 620 E 20th St. (ST); 420, 440, 510, 530 E 23rd St. Access is no longer permitted to these basements as of December 1st. As previously explained, any property not removed is being discarded.

·         No Access: Access remains restricted to 511 and 531 E 20th St. and 7 & 8 PCR.

Demolition is expected to begin as soon as possible. At the request of the Tenants Association, demolition work was delayed by five days past the November 30th deadline to allow some residents extra time to access the storage areas. Once demolition is complete, we can begin to restore the laundry rooms, repair the electrical equipment and rebuild the basements in the affected buildings.

Trunks: We will be re-commencing trunk retrieval for trunks located in Stuyvesant Town beginning today. Please be aware that because of the backlog from the last month and the limited staff we are able to allocate given all the other priorities on the property, it may take longer than usual to schedule an appointment. We appreciate in advance, your patience. Please help to minimize the volume of requests and only request your trunk if it is absolutely necessary.

As previously reported, we continue to remove trunks from the flooded basements and store them securely. We are still working to identify a location and process to allow retrieval. As soon as that has been finalized, we will advise residents immediately and will provide you with 30 days to claim your trunks.

 

Parking: We remind you that all damaged cars not removed by December 15th will be towed by Quik Park at the vehicle owner’s expense. To contact Quik Park, please call (212) 832-2066.

CompassRock issues resident alert: All buildings have electric power, some, but not all will have gas in time for Thanksgiving

On Wednesday afternoon, CompassRock sent out a resident alert to follow up on the one issued last Friday. To sum up, the memo, sent via email, gives a list of which Stuyvesant Town and Peter Cooper Village buildings will have gas restored ahead of schedule in time for Thanksgiving, and which ones won’t, and offers an explanation into the generators outside Peter Cooper buildings with flooded basements. Other included topics are Quik Park, Oval Fitness, trunk rooms and rental storage units.

RESIDENT NOTICE – WEEK OF NOVEMBER 19                                            

Following last week’s comprehensive communication, we are writing to provide you with additional updates and a summary of progress made over the weekend and the past few days.

Since our last update we have made the following progress:

  • Restored permanent utility power to 6 Peter Cooper Road.
  • Restored gas service to a number of buildings. The remaining buildings are still on schedule for restoration by Saturday.
  • Repaired management office phone lines. You can now reach Resident Services directly at the restored (212) 420-5000 number and Security at (212) 598-5233.
  • Expanded work order repair service into the evening hours when more residents are home.
  • Restored access card readers to 13 of the impacted buildings.
  • Provided access to storage units and bikes for 12 of the 16 building basements impacted by flooding.
  • Restored dryer service in the remaining nine buildings that had outages.

Electricity: As of this morning, Con Edison’s electric utility service has been restored to 6 Peter Cooper Road and the back-up generator will no longer be required for that location. We are happy to report that all 110 buildings now have normal electric power.

Gas Service: We are pleased to report that the following buildings have had gas restored ahead of schedule and in time for Thanksgiving: 285, 287, 309 Avenue C. and certain lines in the following buildings –

–          410 E20th St.: the G line

–          330 First Avenue: B, C, D, E and G lines

We expect the following building lines to have full gas restoration by the end of today:

–          315 Avenue C: lines A, B, C, F and G

–          319 Avenue C: lines A, B and C

Unfortunately, we will not have gas restored in time for Thanksgiving for the following building lines, though they are on schedule for restoration by this Saturday, November 24th:

–          315 Avenue C: lines D, E and H

–          319 Avenue C: lines D, E, F, G and H

–          321 Avenue C: ALL lines

–          400 E20th St: ALL lines

–          410 E20th St.: lines A, B, C, D, E, F and H lines

–          330 First Avenue: A, F and H lines

We will continue to work with Con Ed through the holiday weekend to restore gas service as quickly as possible. Our staff will require access to all affected apartment homes over the next few days (except Thanksgiving) between the hours of 9AM and 7PM. If you have installed your own top lock, please remember to unlock it daily.

Heat Service: We continue to assess the damage caused to the electronic system which helps to regulate apartment temperature in PCV. The extent of the damage is substantial and it will take time to procure all necessary parts and complete repairs. We will provide a more detailed timeline as soon as possible. In the meantime, our engineers continue to monitor and manage the heat distribution process manually, which means that some apartments may continue to experience above normal temperatures.

Elevators: After having further assessed the damaged elevator cars in 7 and 8 PCR and 440 E23rd St, we have found that due to the significant damage to the cars resulting from the flooding, the restoration will take longer than initially expected. The damaged elevators will have to be rebuilt before being returned to service. We will provide a more detailed timeline as quickly as we can. In the meantime, each building has one running elevator.

Resident Services:

  • Our phone lines have been repaired and residents may now reach Resident Services representatives directly via the (212) 420-5000 number.
  • The Public Safety phone number has also been restored. Residents should call (212) 598-5233 to reach Public Safety. In case of emergency, please call 911.
  • To reach Resident Services via email, please use residentservices@pcvst.com.
  • Resident Services is now located at Oval Study Mon-Fri, 8am-8pm; and Sat-Sun, 8:30am-6pm.
  • As promised last week, we expanded evening maintenance service to accommodate work order requests during hours when more residents are at home. Masons and carpenters will remain until 8pm. We have also increased the number of electricians, plumbers and handymen working through midnight. Engineers remain available around the clock to address heat issues. The expanded evening service is a temporary measure until we are able to fully resume repairs during the day for residents who provide permission to enter when they are not at home.
  • Important email addresses to know, depending on the nature of your inquiry:

Resident Services:              residentservices@pcvst.com

Accounting:                          accounting@pcvst.com

Legal:                                     legal@pcvst.com

Leasing:                                leasing@pcvst.com

Access Cards & Keys: We are pleased to report that the access card system has been restored for: 2, 3, 4, 5, 6 PCR; 420 530, E23rd St.; 431, 441 E20th St., 350, 360, 370, 390 First Ave. The remaining buildings will take longer to restore and include: 440, 510 East 23rd St; 511, 531, 541, 601 E20th St and 7, 8 PCR. Key locks have been installed on entrance doors to all of these buildings to allow resident access. Residents should use their carriage room keys to access their respective buildings. If you are not able to find your carriage room key, we are providing residents a copy of the key at no additional charge, at Oval Study. Security guards will remain posted at these buildings.

New key cards may be requested at the new Public Safety Office at Oval Studio. Key requests are also available through Resident Services and may be picked up at Oval Study.

Intercoms: In Stuyvesant Town, the intercom systems are operational from the lobby of the building to your apartments. We continue working to reestablish communication between the lobby intercoms and the new Public Safety Office so that residents can once again access Public Safety directly through the intercom system.  We will notify you once this has been restored. In PCV, we remain on schedule for the week of November 26th to restore intercom service within the building for: 431 and 441 E20th St; 2, 3, 4, 5 PCR; 350, 360, 370, 390 First Ave. As explained last week, a longer timeline is expected for: 420, 440, 510, 530 East 23rd St; 511, 531, 541, 601 E20th St and 6, 7, 8 PCR.

Sanitation:   Recycling bins will be removed from the exterior of PCV buildings affected by flooding.  We have set up two temporary recycling bins on each floor, which will be emptied daily by the porters.  Please continue to place household trash in compactor chutes, which are operable in all 110 buildings. We also ask residents to refrain from parking on both sides of the loop roads so that the DSNY can remove all waste from the curbs.

Basements: We continue to dehumidify buildings which were impacted by the flood waters. You may have seen additional generators and fans which are helping with the de-humidification process. These generators will remain operational from 7AM-10PM on weekdays and from 9AM-10PM on weekends. The generators will not run on Thanksgiving.

The basements in 16 buildings in PCV sustained significant damage. Access to those buildings is limited as noted below:

  • Limited Access:  Residents will have limited access to: 3, 4, 5, 6 PCR; 441, 541, 601, 620 E20th St; 420, 440, 510, 530 E23rd St. Residents may retrieve personal property (NTT Storage or bikes) from these basements on weekdays from 5:30PM to 9PM and weekends from 10AM-2PM through November 30th.   Any personal property not removed by November 30th will be discarded. Residents should go to the tent by PCV Playground 1 to be escorted into the basement.
  • No Access: Residents may not access basements in 511 and 531 E20th St. and 7 and 8 PCR for the foreseeable future. Bicycles from these four buildings have been removed and are now available for residents to claim at the tent inside PCV Playground 1 every day from 9am to 10pm. Please bring your resident ID and either your key or combination for your bike lock.

Trunks: Trunk retrieval remains suspended throughout the property. Salvageable trunks located in the basements of the 16 flooded basements noted above are being relocated offsite. We will update you soon regarding the process to claim those trunks. Residents will have 30 days to claim their trunks once the process is announced.

NTT Storage: NTT has already communicated directly with all customers in impacted basements. If you have a storage locker in one of the 16 limited or no access basements and have not heard from NTT, you should contact NTT directly at (212) 253-2435.

Parking Garages: While garages 1, 2, 4, 5, and 6 are all open for business, customers may experience heavy delays when parking their vehicles. This is due to the large number of damaged vehicles that have yet to be towed while customers who have replaced their damaged cars are also looking to park their new cars. We remind you that all damaged cars not removed by December 15 will be towed by Quik Park at the vehicle owner’s expense. To contact Quik Park, please call (212) 832-2066.

Laundry Service: We will provide a timetable for the restoration of full laundry service in buildings impacted by the flood as soon as we can. In the meantime, dryers in the following buildings have been restored: 285, 287, 309, 315, 319, 321 Avenue C; 400 and 410 E20th Street; and 330 First Avenue. For additional information, please call 1-800-MAC-GRAY. For a list of Laundromats in the area, please visit pcvst.com. For your convenience we have provided access to the laundry room in 2 PCR, accessible via the basement entrance, for residents in buildings without functioning laundry machines.

Oval Fitness: As we mentioned in our last communication, we hope to reopen the Oval Fitness facility within six months, if not sooner.

  • Billing has been suspended indefinitely. Fitness Members will receive refunds within the next 2-3 weeks via credit card or check mailed to the address American Leisure has on file.
  • Refunds will include: paid-in-full memberships, pre-purchased but not fully used training packages and pre-purchased guest pass packages. For inquiries please email living@pcvst.com.

In the meantime, we are partnering with New York Health & Racquet Club, which is offering PCVST residents a month to month membership of $99 per month (min. 2 month required), $0 initiation fee and access to all locations. Membership can be canceled with 30 days advance notice from billing date. Once Oval Fitness reopens NYHRC will automatically cancel your membership at the end of your current billing cycle. To contact NYHRC, please call (212) 220-0758 or email pledesma@nyhrc.com.

Message from Manhattan’s Kid’s Club II: The school is scheduled to reopen Monday, November 26th. For additional information, please contact Beth Garcia at (212) 677-0608.

We will continue to provide you with updates and post information on pcvst.com. Thank you again for your patience and we wish you a Happy Thanksgiving. We also hope that you have had a chance to stop by or skate at the ice rink which reopened last Saturday and we look forward to seeing you at next week’s Tree Lighting Ceremony on November 29th followed by the ice sculpting performance with brass band on December 1st.

CompassRock sends alert: Some buildings won’t have gas service until after Thanksgiving, Bikes and trunks to be removed from buildings, Guards stationed at some PCV buildings

On Friday evening, management sent out the following email alert to residents with updates on many of the different issues of concern to residents since the hurricane. To sum up, topics include utility services (all buildings have power except for 6 Peter Cooper Road which is still on a generator) and heat (all buildings have it restored though due to ongoing repairs, some residents may experience excessive heat. As for Amenity spaces, Oval Fitness is not expected to reopen for another six months. Additionally, American Leisure is no longer involved. Various management departments are still stationed in the other Amenities spaces on the Oval. In other topics, bikes are being removed from flooded basements as are trunks from the trunk rooms wherever possible, and in both cases, residents will have 30 days to claim their property. On Quik Park-related matters, management has been pushing the company to communicate more with residents.

Read on for the full communication:

RESIDENT NOTICE – WEEK OF NOVEMBER 12

We are writing to provide a comprehensive update on the status of repairs and services at the property.  Since our last update we have made significant additional progress including:

  • Restoring  gas service to two buildings ahead of schedule
  • Restoring elevator and  handicap lift service in all  Peter Cooper Village buildings
  • Opening garages for insurance adjusters and encouraging Quik Park to increase communications with its customers
  • Repairing the electronic heat regulation system in Stuyvesant Town
  • Restoring four water pumps in Peter Cooper Village to increase water pressure
  • Relocating management staff so normal work orders and other resident business can continue

Restoring services to our property as safely and quickly as possible remains our top priority.   We have made a lot of progress in restoring services since the storm and are keenly aware that our job is not yet complete.   Critical priorities going forward include: Restoring gas service to all buildings,  returning utility fed power to 6 PCR, fixing key card access and intercom systems in impacted buildings, repairing the electronics that control and monitor our heat distribution system in PCV, repairing the damaged water pumps in PCV and helping residents gain access to their personal property located in basements.   At the same time, we are also working hard to return a sense of normalcy to our community, particularly around the holiday season.  While life at PCVST will go on, please understand that this work is being done separately with separate resources from the restoration efforts.  Restoring services to our property as safely and quickly as possible remains our top priority.

In the update below, we have tried to provide the most up-to-date and complete information that is available.  In some cases, we are still not yet able to provide estimates due to the extent of damage and complexity of the required repairs, but we are aware of these issues and are working to resolve them. We continue to work through the challenges the storm has caused and will provide updated information and timelines as they become available.

We want to extend our continued thanks for your patience, understanding, and support during the last few weeks.   We have all been faced with a difficult set of circumstances as a result of the storm and we are incredibly proud of how our entire community pulled together to support one another.

UTILITY SERVICES

Electricity:  All 110 buildings have had full power restored. 6 Peter Cooper Road is the only building currently running on generator power due to the damage sustained by the manhole explosions.

Unfortunately, Con Ed has found that the damage to their systems was worse than anticipated and as a result, 6 PCR will remain on generator power for an additional week.  As a preventative measure, we have taken the following additional steps to ensure consistent electricity from the generator:  we are manning the generator 24 hours a day; we have increased fuel delivery to maintain the generator and are keeping back-up fuel available at all times; and we are keeping an additional backup generator onsite in the event of any malfunction with the current generator. We ask residents to be mindful and conserve energy wherever possible, especially during morning and evening peak times, in order not to overload the temporary generator.

We will notify you in advance of the conversion from generator to permanent utility power which will necessitate a temporary power shut-down of several hours. Elevators will be checked and shut down prior to shutting down power for the conversion.

Gas Service: We remain on or ahead of our previously published schedule to restore gas service.  We are happy to report that gas service in 7 Peter Cooper Road and 531 East 20th Street has been restored.  In the event there are any delays in restoring gas to the remaining buildings, we will notify you immediately.

Please note that in order to complete the restoration of gas service, it is necessary for our staff to access all of the impacted apartment homes throughout the coming two weeks (except Thanksgiving) between the hours of 9AM and 7PM.  Unfortunately, it is difficult to provide advance notice as we are dependent on ConEd.  Access to apartments in the impacted buildings is necessary to complete service restoration and your cooperation in the matter is essential to the restoration of gas service. A security guard and locksmith assist with entry into all apartments.  If you have installed your own top lock, please be sure to leave it unlocked daily during these times until gas service is restored in your building.  If we need to access your apartment and the top lock is locked, we will have no choice but to drill through it.

We continue to expect gas service to be restored by Saturday, November 24th for the following buildings:  309, 315, 319, and 321 Avenue C; 400 and 410 E20th Street; 330 First Avenue.  At this point, our assessment indicates that gas service will not be restored for these buildings in time for Thanksgiving and we apologize for that inconvenience.  However, we remain on track for the restoration schedule published on November 3 and we will continue to update you as new information becomes available.

Unfortunately, we also experienced new gas service interruptions earlier this week in two Stuyvesant Town buildings, 285 and 287 Avenue C, due to shut downs required by ConEd as a result of pressure issues in their systems offsite. Initial assessments indicate that gas will be restored to these buildings within three weeks. We will continue to keep you informed as we get additional updates from ConEd.

Regarding buildings which sustained damage to gas meters and were flagged for a “Potential Shut-Down,” our assessments thus far lead us to believe that the shut-down will not be necessary. We continue to monitor these affected buildings: 441, 511, 541, and 601 E 20th St; 3, 4, 5, 6, and 8 Peter Cooper Road. We will alert you in case of any change in status.

Heat Service: Heat service has been restored to all 110 buildings. The electronic system which controls the distribution of heat, and therefore regulates apartment temperature, was damaged by the storm. The system which supports Stuyvesant Town has been repaired; the system which supports PCV remains under repair.  As a result, in PCV, valves must be opened and closed manually by our engineers, which means that for the time being, some apartments may experience excessive heat.

Water Service: Hot water service has been restored property-wide, though the motors for the water pumps which support water distribution to all of PCV are still undergoing repair. Of the 12 pumps in PCV, only two functioned after the storm. We now have six pumps working but the additional six remain out of service. We continue to procure the necessary parts to fix the motors and restore all 12 pumps.  In the meantime, these six pumps have been providing increased water pressure, nonetheless we ask everyone to continue to be mindful and conserve water, particularly during peak hours in the mornings and evenings.

Elevator Service: Elevator service has been restored property-wide, with only three PCV buildings, 7 and 8 Peter Cooper Road and 440 E23rd Street, still undergoing elevator repairs to one passenger elevator. 6 Peter Cooper Road has one elevator in service while it remains on temporary generator power. We remain on schedule to have these elevators fixed by November 21st.   In PCV buildings affected by flooding, the elevators will not go to the lower levels until the basements are fully restored.

Handicap Lifts:  All handicap lifts in affected Peter Cooper Village buildings have been restored and were operational as of last night.

Cable Service: If you are still experiencing outages for cable service, please contact your provider directly. Below is information we have received regarding specific providers –

–          RCN completed repairs to their on-site to equipment damaged by the storm.

–          Verizon crews are on-site working on repairs to their equipment damaged by the storm.

–          Time Warner Cable has not contacted us since the storm concerning any repairs.

 

 

PCVST MANAGEMENT OFFICE & SERVICES

Due to the extent of the damage to the PCVST Management Office, we have relocated most of the staff to various locations throughout the property, as well as certain functions such as Accounting and Legal to temporary offices off-site. We have restored access to our IT systems; continue to repair the phone system, and to provide staff with supplies and equipment so that they can resume full business operations.

We are also working on more suitable, long-term plans for the relocation of the Management Office staff throughout the property. We appreciate your understanding while we work under these constraints. Below you will find updates about various departments from which you may require assistance.

Resident Services: Resident Services has been relocated to Oval Study from Oval Kids due to a building-specific flooding issue. Operating hours are Monday through Friday from 8am to 8pm and Saturdays and Sundays from 8:30am to 6pm. Contact information for Resident Services is provided below, as well as how to reach PCVST staff members concerning accounting, legal or leasing matters.

In addition to responding to emergency Work Orders (toilet/drain stoppages and non-functioning refrigerators and stoves), we have also resumed servicing normal work order requests. Residents may request maintenance repairs either via the PCVST Resident Portal, accessible viapcvst.com or by calling (888) 885-8490 and leaving a voice message with detailed contact information and the nature of the issue. While we continue to restore our normal operations, we are limited in our ability to complete repairs when residents are not home, even if they provide permission to enter. To address this issue, we are working to expand service capacity during evening hours when more residents are at home. We will notify you once this is in effect.

Public Safety: The new headquarters for Public Safety can be found at Oval Studio. We will continue to supplement our security team as necessary over the coming months as we complete restoration efforts. Security cameras have been restored and the property key room remains secure and has been relocated.

Management Office Contact Information: While we work to repair our phone system, we have set up email addresses in order to make it easier and faster to reach the appropriate PCVST staff member.  When sending emails, please include your name, contact information, and the nature of your inquiry.    We will respond to email submissions within 24 hours between the hours of 9am to 5pm.

Resident Services:                 living@pcvst.com

Accounting:                           accounting@pcvst.com

Legal:                                    legal@pcvst.com

Leasing:                                lease@pcvst.com

You may also call (888) 885-8490 to leave a voice message with your contact information and the nature of your call. A staff member will get back to you within 24 hours between 9am to 5pm.  We continue to work on complex phone system repairs required due to the damage caused by the storm to the Verizon equipment. We hope to restore our phone lines in the next week.

For Public Safety, please continue to call (347) 680-2212. In case of emergency, please call 911.

Access Cards & Keys: All Stuyvesant Town Card readers are operational at this time. In PCV, card readers are currently out of service in a number of buildings due to damage to the card reader control panels located in the basements caused by the flood. In the meantime, security guards are posted at these doors checking IDs and controlling access. The buildings affected include the main entrances to 511, 531, 541 and 601 E 20th Street; 440, 510, and 530 E 23rd Street; 7 and 8 Peter Cooper Road; and the basement entrances to 441 E 20th Street; 420 E 23rd Street; and 3, 4, 5 and 6 Peter Cooper Road.  We are working with our third-party security contractors to restore the system as quickly as possible and will keep you informed of progress on these repairs.

As an interim solution, all buildings with damaged card key access will have new cylinders installed on the entrance doors which can be unlocked using the carriage room key for that address. We will provide keys, free of charge, to any resident who may require a key.

We are now able to provide new building access cards, which can be requested at the Public Safety office in Oval Studio. Residents may also request to have keys made by contacting Resident Services and picking up the keys at Oval Study. Please do not share access cards or keys with others.

Intercoms: The intercom systems at Stuyvesant Town are operational, except that at this time they cannot reach Security through the intercom due to the flooding of the Security office on Avenue C. We are working to re-route the security lines to the new security office and expect that to be completed by early next week.

The system which supports intercom service in several of the buildings in PCV has been damaged by the storm. We continue to work with the intercom system manufacturer to repair the service.  We expect intercom service to be repaired by the week of November 26th for the following buildings:  431 and 441 East 20th Street, 2, 3, 4, and 5 Peter Cooper Road, and 350, 360, 370 and 390 First Avenue.  Other intercom systems in Peter Cooper Village sustained greater damage and will take longer to repair.   The intercom company is working to expedite those repairs but is not yet able to provide an estimated timeline.  These buildings are:  420, 440, 510 and 530 East 23rd Street, 511, 531, 541 and 601 East 20th Street and 6, 7 and 8 Peter Cooper Road.  We will provide an estimated timeline as soon as it is available.

Sanitation:  The trash chutes are now operational in all 110 buildings. In PCV, bins placed outside of buildings affected by flooding should no longer be used for household trash, but rather for recyclables until further notice.

Basements:  Basements in PCV and the terrace level of Stuyvesant Town buildings were impacted by flood water and sustained significant damage. We remain focused on restoring and repairing all of the basements and will continue to work with our professional contractors, our environmental engineers and our professional restoration crews to complete the work as safely and as quickly as possible.  Residents should be comforted to know that there is no common ventilation system between basements and the upstairs residential and common areas in any of our buildings.  As a preventative measure, we are in the process of sealing off some of these basements and dehumidifying these areas to remove excess moisture from the concrete and to help us restore these basements to their original conditions.

While we have engaged professionals in large scale restoration efforts, we would also advise our residents to review the information laid out by the New York State Department of Health which addresses questions regarding flood recovery including how to handle personal property that may have been stored in flooded areas. Please refer to: http://www.health.ny.gov/environmental/emergency/weather/hurricane/faq/docs/faqs.pdf

Limited Access: In some cases we have closed basements for ongoing restoration work. We will soon begin providing controlled access to some buildings, where residents will have the opportunity to retrieve personal property from their NTT storage units and remove bicycles.  Residents will have until November 30th to retrieve their property and any items left behind will be discarded. The controlled access schedule is as follows:  Weekdays between 5:30PM and 9PM and weekends from 10AM-2PM. Controlled access begins this afternoon at 5:30PM.  Tenants wishing to access these basements should report to the tent outside of PCV Playground 1 at these times and they will then be escorted by security to the basements.  Only residents who reside in the buildings or have an NTT storage locker in the buildings will be given access.

The affected basements with limited access are as follows: 3, 4, 5, 6 Peter Cooper Road; 441, 541, and 601 and 620 East 20th Street; 420, 440, 510, and 530 East 23rd Street.

No Access: Residents may not access basements in 511 and 531 E20th Street and 7 and 8 Peter Cooper Road for the foreseeable future due to the extensive damage in these areas.

–          Storage: NTT Storage will communicate to customers with storage units in those buildings with further details by Saturday.

–          Bicycles: To the extent that we are able, we will remove bicycles and securely store them in  Playground 1 in PCV where residents can claim them over a period of 30 days, after which, unclaimed bikes will be discarded.  To claim your bicycle, please be sure to bring the key or combination to your bike lock.

Trunks: Trunk retrieval has been suspended throughout the property. We will remove all trunks located in buildings impacted by flooding. Those which are salvageable and intact will be moved to a warehouse where residents will have the opportunity to claim them over a thirty day period.  As soon as the trunks have been relocated, we will provide additional details.

Peter Cooper Road: Peter Cooper Road has been reopened following repairs completed due to the storm. The 30-minute parking rule is back in effect.

Playgrounds PCV1 and PCV2: These playgrounds are currently closed while we assess and repair the damage that may have occurred to the surface area during the storm. We will inform you once they are reopened.

Local Law 11 Project / Façade Work: Despite the on-going property wide restoration efforts, the on-going façade work in PCV and façade work planned in ST remains on schedule and in compliance with Local Law 11 which mandates the inspection and repair of all building facades every five years. In Peter Cooper Village 7 PCR and 601 E20th Street the work has been restarted and should be completed by end of January. The initial phase of work in Stuyvesant Town has commenced at 2, 4, 6, and 16 SO. Over the next couple of weeks start of work notifications be communicated to residents in the following additional building: 8, 10, 11, 12, 14, 15, 17, 18, 19, 20, and 21 Stuyvesant Town Oval; 610, 620, 622, 624, 626, and 628 E20th Street; and 315, 319, and 321 Avenue C.

RENT ABATEMENT

Tenants without heat, elevator service, or electricity following the storm will not be charged rent for any day in which they were without one or more of those services. Residents will receive a communication advising of your abatement amount. Unfortunately, due to the damage of our technology equipment we will not be able to provide the credit in the December bill.  We expect to be able to offer the credit in time for the January billing cycle.

 

THIRD PARTY SERVICES

Parking Garages: Quik Park has reopened garages 1, 2, 4, 5, and 6 for business.  Customers whose vehicles were in Garages 2, 3, 4, or 5 during the storm will not be billed for November and for December 1-15.  Please contact Quik Park directly to work out your accommodations concerning your vehicle. The Garage Manager will be available at Garage 1, located on 20th Street. Please also note that all damaged vehicles not removed from Garages 2, 3, 4 or 5 by December 15 will be towed by Quik Park at the vehicle owner’s expense. QuikPark sent a more detailed update to all customers earlier this week.   For additional information, please see the Manager in Garage 1 or contact Quik Park at 212-832-2066.

Laundry Service: We are working with MacGray, our laundry service contractor, on a detailed plan to restore laundry rooms flooded during the storm. Buildings with laundry rooms damaged by the flood include: 441, 511, 531, 541, 601 and 620 E20th Street; 3, 4, 5, 6, 7 and 8 Peter Cooper Road; and 420, 440, 510 and 530 E23rd Street; and 319 Avenue C.  Additionally, the dryers will not work in buildings currently experiencing gas outages: 285, 287, 309, 315, 319, and 321 Avenue C; 400 and 410 E20th Street; and 330 First Avenue. We will provide a timetable for the restoration of full laundry service in those buildings as soon as we can.

In response to inquiries we have received, we cannot provide access to buildings with functioning laundry rooms at this time. In the meantime, Oval Concierge offers free pick-up and delivery for laundry service. All residents are welcome to use this service. In the buildings where laundry rooms were not affected by the flood, we are aware that laundry card machines are currently taking cash only. This is due to the damaged phone lines and hope to have the issue resolved upon the restoration of our phone system. For additional information, please call 1-800-MAC-GRAY. For a list of laundry rooms in the neighborhood, please visit the pcvst.com Alerts page.

NTT Storage: Please refer to the updates regarding basements detailed above concerning access to storage units in buildings which sustained flood damage. Billing has been suspended for customers of affected units as of Monday, October 29, 2012. NTT Storage will provide tenants with individual notifications regarding their storage units shortly. For additional information, please contact NTT Storage directly at (212) 253-2435.

Oval Fitness: The fitness facility sustained significant damage from the flood. We are working to remove equipment, clean out the space, and rebuild the facility as quickly as possible and we hope to reopen within six months, if not sooner. Members will receive individual letters in the coming weeks providing the necessary details for their accounts, including information about refunds. Also, please note that because of the extensive damage and the extended downtime for the facility, American Leisure will no longer be involved in the day-to-day operations.  They have provided us with all of their records, so please email living@pcvst.com for any questions related to Oval Fitness.

Oval Kids, Café, and Study: These amenity spaces, which are currently operated by American Leisure, are closed indefinitely. We will update you when these amenities are scheduled to be restored. All Oval Essentials memberships have been suspended indefinitely and refunds will be applied. Members will receive individual letters with details about their accounts. For additional information, please visit the Oval Essentials office adjacent to Oval Café.

Oval Concierge: The Oval Concierge remains operational with standard operating hours (Mon-Sat from 8am to 8pm) and is available for package delivery and receipt, laundry, housekeeping, and other services. Shuttle service is running on its usual route and schedule.

PCVST Ice Rink: PCVST’s seasonal ice rink, operated by Ice Rink Events, will open this Saturday, November 17th at 11am. Residents are invited to enjoy free admission all day this Saturday. For operating hours, lessons, and other details, please visit pcvst.com. For additional information, please contact icerink@pcvst.com.  The completion of the ice rink was accomplished using separate outside contractors and did not impact any of our on-going restoration efforts.

Community Center: The Community Center has resumed its standard operating hours and basic daily programming has resumed (including card and board games and Friday movie screenings), with the exception of the senior fitness classes due to the lack of available space (now that 300 First Avenue is occupied by PCVST staff).

Greenmarket: Due to the restoration efforts underway and the Local Law 11 work that has begun, the Greenmarket will not be returning to Stuyvesant Town for the remainder of this year. We will notify you if the market gets set up in a location near the property.

We thank you again for your understanding and patience throughout this restoration period. We will continue to provide you with updates and post information on pcvst.com. We also invite you to celebrate the holiday season among neighbors and friends, starting with the Tree Lighting ceremony on November 29th, followed by a number of other festive events in the coming weeks.

Stuyvesant Town/Peter Cooper Village residents to get rent abatement for days without heat, power

On Tuesday afternoon, Andrew MacArthur, managing director of CWCapital, issued the following email to Stuyvesant Town/Peter Cooper Village residents announcing there would be rent rebates (via credit) for days without heat, electricity and elevator service.

Dear Residents,

I am writing after one of the more tumultuous weeks in the long and storied history of this community. I want to express our sympathy for all that you have endured over the past 7 days and to express my thanks and appreciation for all that our staff has done since last Monday to ensure resident safety and the fastest possible restoration of services.

I know some of you still remain without some utility services and that our job is not finished until everyone is back to normal. As a demonstration of our commitment, and in appreciation for all that you have been through since last Monday night, I am announcing that anyone who has been without heat, elevator service or electricity will not be charged rent for any day in which they were without one or more of these services.

While this last week has been extraordinarily trying, it also highlighted all that is special about our community. Our younger residents kept careful watch over their elderly neighbors and our elderly residents provided us all with an example of how to overcome adversity with good humor and fortitude.   Our political figures pitched in and the various resident groups have done their part. Finally, our staff has demonstrated a commitment to this community that is extraordinary.  During this last week, PCVST showed what it means to be part of a community you should all be proud to call home.

I want to extend a particular note of thanks to the building engineers, Public Safety officers, executive staff, and the many volunteers who helped our community get through the aftermath of Hurricane Sandy. I personally witnessed several of our engineers working, at significant personal risk, to secure damaged electrical equipment in order to maintain safe conditions in those buildings directly effected by the flood waters. I watched as our Director of Operations had a manhole cover explode next to him as he struggled with workers from ConEd to restore power. I am aware of several staff members that chose to stay here and assist this community despite having lost their own homes to the flood. Many of our executive staff slept onsite for the past week, leaving their own families in cold and darkness elsewhere, while they lead the effort to restore normalcy here.  Our Public Safety officers carried over 200 elderly residents down from their apartments and checked on over 500 additional residents at the request of concerned relatives. I also want to extend our appreciation to the Tenants Association and Councilman Garodnick who responded to our request for additional volunteers to assist in our efforts to check on all residents without power and to help with the food distribution efforts. Everyone involved in this effort should be proud of their participation.

We still have work to do to restore services and return normalcy to this community. We will continue to work tirelessly until that job is complete.

With respect,

Andrew MacArthur

Managing Director – CWCapital

Peter Cooper Village and Stuyvesant Town Rent Abatement

Due to the impacts of Hurricane Sandy, we are instituting the following rent abatement measures for all residents of Peter Cooper Village and Stuyvesant Town:

  • We will abate rent for residents for any period their building was without an essential service (electric, elevators, heat).
  • We will abate rent for any resident with a scheduled move-out date from that date until the date they are actually able to move out.
  • We will abate rent for any resident with a scheduled move-in date from that date until the date they are actually able to move in.
  • We are trying to include the abatements as rent credits in the December rent bill, however we may not be able to include until January depending on how quickly our systems are able to be restored.
  • If you have a move-out scheduled in November, please email hurricanerentabatement@pcvst.comto discuss how your abatement will be handled.
  • Please pay your normal rent amount until the credits are reflected on your rent bill.

CWCapital/CompassRock: All Stuy Town buildings have power, as do all but four in Peter Cooper Village

The following alert was sent out via email to Stuyvesant Town/Peter Cooper Village residents by management on the latest updates on electricity and elevators as well as knocking door to door to check on residents. Additionally, ST/PCV polling places are open tomorrow.

 

RESIDENT NOTICE

NOVEMBER 5 UPDATE

We are pleased to report additional significant progress with respect to the restoration of utility services that was made last night and this morning.

Electrity & Elevator Service: All Stuyvesant Town buildings have had electricity restored, as have all of the buildings in Peter Cooper Village with the exception of the following four buildings which we expect to have restored by midnight tonight: 4, 6 and 8 Peter Cooper Road and 440 East 23rd Street.

As indicated yesterday, elevator service will be restored in all buildings which regained power within 12 hours of power restoration.

Heat & Hot Water Service: A number of buildings had heat and hot water service restored (please see matrix below); the restoration timeline remains the same as yesterday for all other buildings. Domestic water in Peter Cooper Village will continue to experience drops in pressure as a result of damage to pumping equipment. As more buildings in Peter Cooper Village regain hot water service, the water pressure issue will become more pronounced. Please be mindful and make efforts to conserve water.

Gas Service: Please note that the schedule for the restoration of gas service has been extended from two to three weeks for the six buildings in Stuyvesant Town affected by the ConEd and FDNY shut-downs. Additionally, restoration of gas service for 531 E20th St and 7 Peter Cooper Road will extend from one week to two weeks. This is due to the limited availability of supplies, equipment, and labor needed to make the necessary repairs. Gas restoration will also be dependent on access to apartment homes in order make required repairs and test connections.

We also take this opportunity to remind you of the following:

Voting Stations: Voting stations at Peter Cooper Village and Stuyvesant Town will be open tomorrow. Please refer to the mailing you may have received from the Board of Elections for instructions on where to vote.

Heating Centers: On Monday, November, 5, the ice rink tent will be available as a heating and charging station between 8am and 8pm; the Community Center is available as a heating center for elderly residents from 6am until midnight. Please let your elderly neighbors know.

Resident Check-Ins: Today, November 5th, we once again knocked on the doors of all residents in buildings without power; and the doors of all elderly residents without elevator service.   Elderly residents who requested food once again received food deliveries.

Security: We continue to have additional Public Safety staff on-site, particularly in the buildings without power. In case of emergency only, please call (347) 680-2212. For all other inquiries, please continue to go to Resident Services at Oval Café or call (888) 885-8490.

We will continue to update you regularly.