Stuy Town garage customers won’t get expected refunds

Aug16 garage

Stuyvesant Town’s garages are run by Quik Park. (Photo by Sabina Mollot)

By Sabina Mollot

For the Stuyvesant Town residents who are customers of the complex’s six garages, which are run by Quik Park, the wait for a refund for $60 in rate increases that came without notice last year is finally over. This is because there will be no refunds issued to these customers after all.

In July, Councilman Dan Garodnick said he was told by the Department of Consumer Affairs that refunds were on the way for customers of Quik Park (parent company Citizens Icon Holdings) who’d been issued an improperly implemented increase. This was accurate, but apparently the Stuy Town garage customers were not included in that pool of motorists. The only refunds that will come through are for customers who’d gotten a notice that the rate hikes they were being charged were for a “Living Wage Assessment,” which happened elsewhere in the city.

Asked if there was still a possibility that the Stuy Town customers could see their money back as well, a spokesperson for the DCA didn’t have a response, but did say the department was working with the garage company (and others in the industry) to ensure customers will receive proper notice of increases in the future.

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Quik Park to refund customers $60 for no-notice increases

Quik Park operates garages in Stuyvesant Town.  (Photo by Sabina Mollot)

By Sabina Mollot

Stuyvesant Town garage customers who were given a rent increase earlier this year without any notice can expect to see their money refunded.

The refunds of $60 will be paid in the form of credits to customer accounts in September, following the garages’ parent company, Citizens Icon Holdings, agreeing to pay a $1.2 million settlement. The settlement was announced by the Department of Consumer Affairs last Wednesday.

Council Member Dan Garodnick, who’d alerted the DCA to the increases after becoming concerned they were invalid due to the lack of notice, said he felt it was necessary to go through the enforcement authorities in order to get results from Citizens Icon, which runs Icon and Quik Park garages.

The $1.2 million is to be spread around its customer base in various garages around the city, since, according to Garodnick, “They were doing different sorts of things in different garages.”

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Quik Park won’t charge planned fee for non-electronic payments

Aug16 garage

Parking garage in Stuy Town

By Maria Rocha-Buschel

Quik Park, which operates the parking garages in STPCV, recently announced that customers would face a fee unless they enrolled in the online payment plan that automatically charges the monthly bill to a credit card or bank account, but according to Councilmember Dan Garodnick, his office has learned that this new policy will not be implemented.

Garodnick had sent a letter to StuyTown general manager Rick Hayduk and Quik Park CEO Rafael Llopiz last Wednesday regarding the new proposed policy, arguing that online payment would adversely affect the high senior population in STPCV. Garodnick also noted that concerns about the proposed policy were especially high given that Quik Park had also increased its rates earlier this year.

Llopiz did not respond to a request for comment on the policy.

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Quik Park proposes new policy on payment

Quik Park, which operates the parking garages in STPCV, recently announced that customers would face a fee unless they enrolled in the online payment plan that automatically charges the monthly bill to a credit card or bank account, but Councilmember Dan Garodnick said his office has learned that this new policy will not be implemented.

Councilmember Garodnick sent a letter to StuyTown general manager Rick Hayduk and Quik Park CEO Rafael Llopiz on Wednesday regarding the new proposed policy, arguing that online payment would adversely affect the high senior population in STPCV. Garodnick noted that concerns about the proposed policy were especially high given that Quik Park had also increased its rates earlier this year.

Llopiz did not respond to a request for comment on the policy. Councilmember Garodnick’s letter to Llopiz and Hayduk is below.

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Alert for Stuyvesant Town/Peter Cooper Village: Tenants will get an extra 15 percent on rent abatement

The following is a property alert emailed to residents of Stuyvesant Town/Peter Cooper Village by CompassRock this morning. The memo includes status reports on ongoing repairs and also said tenants will get an extra 15 percent on their rent abatement for days without heat and power. It also warns tenants their last rent checks may have been destroyed by the storm and not processed.

PROPERTY UPDATE     12.5.12

We continue to work diligently on restoration efforts throughout the property. Below please find updates of recent progress. We will continue to update you on additional progress and restoration timelines.

Gas Service: We are pleased to announce that all gas service was restored as of last Friday.

PCV Heat Distribution System and Water Pumps: Parts of Peter Cooper Village are still experiencing above normal heat at times and reduced water pressure due to the damage sustained to these systems. Necessary parts to repair these two systems are expected to arrive on-site by next week. We will provide a more detailed timeline as soon as it becomes available.
Rent Abatement: In addition to the previously announced abatement for days without electricity, heat or elevator service, we will also be providing a 15% rent abatement for each additional day a unit did not have gas service beyond when all other utilities were restored. Rent abatements will appear on your January rent bill.
Rent Bills: Your opening and closing balances may be higher than anticipated in your most recent bill since checks you remitted previously may have been destroyed by flooding during the storm and not processed. Please confirm with your bank that these payments were not processed, and issue payment for your total outstanding balance. If you cancel your prior payment and provide documentation of the bank fee for this service, we will refund the bank fee by issuing a credit on your next month’s rent statement. For all additional questions, please email accounting@pcvst.com.

Resident Services: Some of you may have experienced issues in trying to get through to us at the (212) 420-5000 number during peak times. We apologize for the inconvenience. Due to the storm, our phone capacity was reduced to one third of our standard capacity. As of the end of last week, the capacity for our phone lines was restored to pre-storm standards, which should resolve these issues. You can also reach the various departments via email:
residentservices@pcvst.com
accounting@pcvst.com
legal@pcvst.com
leasing@pcvst.comKey Card Access: We continue to work with third-party contractors to restore access cards in 440, 510, 530 E 23rd St.; 441, 511, 531, 541, 601 E 20th St.; 7 & 8 PCR. In some cases, this work is further complicated by the conditions in the basements. Once the basements are able to be demolished, restoration efforts should accelerate.  Contract security guards will remain posted in these buildings to provide access to residents who do not have carriage room keys for the entrance doors.

Intercoms: Intercom service was restored to the following buildings on schedule last week, with the exception of being able to contact Public Safety directly: 431 E 20th St; 2, 3, 4, PCR; 350, 360, 370, 390 First Ave. The intercoms in Stuyvesant Town buildings are operational but cannot access Public Safety at this time. We continue to work on restoring the connection between the intercoms and Public Safety and will notify you as soon as this has been completed.Two addresses which were scheduled to be restored with inter-building intercom service last week, 441 E 20th St and 5 PCR, have experienced worse damage to their infrastructure than initially realized. A timeline for the restoration of intercom service will be provided as soon as possible for these two buildings , as well as the other buildings that experienced extensive infrastructural damage: 420, 440, 510, 530 E 23rd St; 511, 531, 541, 601 E 20th St; 6, 7, 8 PCR.

Basement Access:  In the impacted basements, we continue to use dehumidification machines to help keep the basements dry until demolition is complete. These machines are being powered by generators which operate from 7AM-10PM Monday-Friday and 9AM-10PM on Saturday and Sunday.

·         Limited Access: Residents in the following buildings were granted access to those basements over the past several weeks during specific hours: 3, 4, 5, 6 PCR; 441, 541, 601, 620 E 20th St. (ST); 420, 440, 510, 530 E 23rd St. Access is no longer permitted to these basements as of December 1st. As previously explained, any property not removed is being discarded.

·         No Access: Access remains restricted to 511 and 531 E 20th St. and 7 & 8 PCR.

Demolition is expected to begin as soon as possible. At the request of the Tenants Association, demolition work was delayed by five days past the November 30th deadline to allow some residents extra time to access the storage areas. Once demolition is complete, we can begin to restore the laundry rooms, repair the electrical equipment and rebuild the basements in the affected buildings.

Trunks: We will be re-commencing trunk retrieval for trunks located in Stuyvesant Town beginning today. Please be aware that because of the backlog from the last month and the limited staff we are able to allocate given all the other priorities on the property, it may take longer than usual to schedule an appointment. We appreciate in advance, your patience. Please help to minimize the volume of requests and only request your trunk if it is absolutely necessary.

As previously reported, we continue to remove trunks from the flooded basements and store them securely. We are still working to identify a location and process to allow retrieval. As soon as that has been finalized, we will advise residents immediately and will provide you with 30 days to claim your trunks.

 

Parking: We remind you that all damaged cars not removed by December 15th will be towed by Quik Park at the vehicle owner’s expense. To contact Quik Park, please call (212) 832-2066.

Letters to the Editor, Nov. 29

Thanks, ST/PCV management and neighbors

I would like to say “Thank You” to the staff of Stuyvesant Town and Peter Cooper Village for their visible and diligent work during our cleanup process. I would also like to thank CompassRock for providing lunch for their most deserving employees.

I would like to send individual “thank yous” to: the Ireland family, who rang my bell shortly after the lights went out, on 10/29/12 and lent me a flashlight; the deGhellinck family, who visited the following morning and provided updates of our city, neighborhood and transit situations; to the MTA for their “no-fare” policy on Wednesday, when I traveled north for food, cash and batteries; to the taxpayers of The City of New York for holding doors and offering seats; to the Stuy Town employee who checked in on me, later that same day; to the Brothers’ family for offering to run errands for me; to the invisible volunteer corps that walked 14 flights, daily, to deliver updates from CompassRock; to Johnnie’s Pizza for opening on Thursday; to Verizon for lending a land-line on Friday; to FEMA for leaving a loaf of rye bread, and four army-style meals at my door; to Access-A-Ride for taking me to Queens on Saturday.

A very, very special “Thank you!” to the Carpio family, who cleared their only bathroom of their now four-year-old sextuplets long enough for me to take a shower and wash my hair! Another special “thank you” goes to an unnamed neighbor, who lives on the 9th floor of 285 Ave C, for carrying my groceries up the stairs that night.

We would all like to thank Otis for getting one elevator running on Sunday and the letter carriers who also delivered a week’s mail.

I boiled enough water to bathe, before going to the dentist on Monday and would like to thank all concerned citizens for getting out to vote on Thursday.

My heat and hot water, were restored just before our first snow on Wednesday.

I borrowed DJ Mozer’s phone on Thursday and the Queens Midtown Tunnel reopened on Friday. On Saturday, I shopped for fruit and vegetables in Queens, as our farmers’ market would be well missed on Sunday.

On Monday, I learned that DJ Mozer had passed away.

On Tuesday, I got some laundry done; on Wednesday Con Ed turned off our gas. Tenants on Avenue C were advised not to make plans to cook on Thanksgiving.

I would like to thank Alexander Graham Bell for inventing the ability to reach out and touch someone (as of this writing I still don’t have a dial-tone) and Ralph Nader, now 78, for warning us not to use plastic decades ago.

I would like to thank everyone with whom I have crossed path these past two weeks for reminding me why I live, and will never leave, New York City.

Lastly, I would like to thank Mother Nature for reminding us, once again, that she is a strong woman – one that should be respected and not abused.

I am delighted to learn that the ice skating rink opened, and being without Con Ed’s gas connection I look forward to the re-opening of Oval Cafe!

Respectfully yours,
Margaret Anne “Peg” Donohue, ST

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CompassRock sends alert: Some buildings won’t have gas service until after Thanksgiving, Bikes and trunks to be removed from buildings, Guards stationed at some PCV buildings

On Friday evening, management sent out the following email alert to residents with updates on many of the different issues of concern to residents since the hurricane. To sum up, topics include utility services (all buildings have power except for 6 Peter Cooper Road which is still on a generator) and heat (all buildings have it restored though due to ongoing repairs, some residents may experience excessive heat. As for Amenity spaces, Oval Fitness is not expected to reopen for another six months. Additionally, American Leisure is no longer involved. Various management departments are still stationed in the other Amenities spaces on the Oval. In other topics, bikes are being removed from flooded basements as are trunks from the trunk rooms wherever possible, and in both cases, residents will have 30 days to claim their property. On Quik Park-related matters, management has been pushing the company to communicate more with residents.

Read on for the full communication:

RESIDENT NOTICE – WEEK OF NOVEMBER 12

We are writing to provide a comprehensive update on the status of repairs and services at the property.  Since our last update we have made significant additional progress including:

  • Restoring  gas service to two buildings ahead of schedule
  • Restoring elevator and  handicap lift service in all  Peter Cooper Village buildings
  • Opening garages for insurance adjusters and encouraging Quik Park to increase communications with its customers
  • Repairing the electronic heat regulation system in Stuyvesant Town
  • Restoring four water pumps in Peter Cooper Village to increase water pressure
  • Relocating management staff so normal work orders and other resident business can continue

Restoring services to our property as safely and quickly as possible remains our top priority.   We have made a lot of progress in restoring services since the storm and are keenly aware that our job is not yet complete.   Critical priorities going forward include: Restoring gas service to all buildings,  returning utility fed power to 6 PCR, fixing key card access and intercom systems in impacted buildings, repairing the electronics that control and monitor our heat distribution system in PCV, repairing the damaged water pumps in PCV and helping residents gain access to their personal property located in basements.   At the same time, we are also working hard to return a sense of normalcy to our community, particularly around the holiday season.  While life at PCVST will go on, please understand that this work is being done separately with separate resources from the restoration efforts.  Restoring services to our property as safely and quickly as possible remains our top priority.

In the update below, we have tried to provide the most up-to-date and complete information that is available.  In some cases, we are still not yet able to provide estimates due to the extent of damage and complexity of the required repairs, but we are aware of these issues and are working to resolve them. We continue to work through the challenges the storm has caused and will provide updated information and timelines as they become available.

We want to extend our continued thanks for your patience, understanding, and support during the last few weeks.   We have all been faced with a difficult set of circumstances as a result of the storm and we are incredibly proud of how our entire community pulled together to support one another.

UTILITY SERVICES

Electricity:  All 110 buildings have had full power restored. 6 Peter Cooper Road is the only building currently running on generator power due to the damage sustained by the manhole explosions.

Unfortunately, Con Ed has found that the damage to their systems was worse than anticipated and as a result, 6 PCR will remain on generator power for an additional week.  As a preventative measure, we have taken the following additional steps to ensure consistent electricity from the generator:  we are manning the generator 24 hours a day; we have increased fuel delivery to maintain the generator and are keeping back-up fuel available at all times; and we are keeping an additional backup generator onsite in the event of any malfunction with the current generator. We ask residents to be mindful and conserve energy wherever possible, especially during morning and evening peak times, in order not to overload the temporary generator.

We will notify you in advance of the conversion from generator to permanent utility power which will necessitate a temporary power shut-down of several hours. Elevators will be checked and shut down prior to shutting down power for the conversion.

Gas Service: We remain on or ahead of our previously published schedule to restore gas service.  We are happy to report that gas service in 7 Peter Cooper Road and 531 East 20th Street has been restored.  In the event there are any delays in restoring gas to the remaining buildings, we will notify you immediately.

Please note that in order to complete the restoration of gas service, it is necessary for our staff to access all of the impacted apartment homes throughout the coming two weeks (except Thanksgiving) between the hours of 9AM and 7PM.  Unfortunately, it is difficult to provide advance notice as we are dependent on ConEd.  Access to apartments in the impacted buildings is necessary to complete service restoration and your cooperation in the matter is essential to the restoration of gas service. A security guard and locksmith assist with entry into all apartments.  If you have installed your own top lock, please be sure to leave it unlocked daily during these times until gas service is restored in your building.  If we need to access your apartment and the top lock is locked, we will have no choice but to drill through it.

We continue to expect gas service to be restored by Saturday, November 24th for the following buildings:  309, 315, 319, and 321 Avenue C; 400 and 410 E20th Street; 330 First Avenue.  At this point, our assessment indicates that gas service will not be restored for these buildings in time for Thanksgiving and we apologize for that inconvenience.  However, we remain on track for the restoration schedule published on November 3 and we will continue to update you as new information becomes available.

Unfortunately, we also experienced new gas service interruptions earlier this week in two Stuyvesant Town buildings, 285 and 287 Avenue C, due to shut downs required by ConEd as a result of pressure issues in their systems offsite. Initial assessments indicate that gas will be restored to these buildings within three weeks. We will continue to keep you informed as we get additional updates from ConEd.

Regarding buildings which sustained damage to gas meters and were flagged for a “Potential Shut-Down,” our assessments thus far lead us to believe that the shut-down will not be necessary. We continue to monitor these affected buildings: 441, 511, 541, and 601 E 20th St; 3, 4, 5, 6, and 8 Peter Cooper Road. We will alert you in case of any change in status.

Heat Service: Heat service has been restored to all 110 buildings. The electronic system which controls the distribution of heat, and therefore regulates apartment temperature, was damaged by the storm. The system which supports Stuyvesant Town has been repaired; the system which supports PCV remains under repair.  As a result, in PCV, valves must be opened and closed manually by our engineers, which means that for the time being, some apartments may experience excessive heat.

Water Service: Hot water service has been restored property-wide, though the motors for the water pumps which support water distribution to all of PCV are still undergoing repair. Of the 12 pumps in PCV, only two functioned after the storm. We now have six pumps working but the additional six remain out of service. We continue to procure the necessary parts to fix the motors and restore all 12 pumps.  In the meantime, these six pumps have been providing increased water pressure, nonetheless we ask everyone to continue to be mindful and conserve water, particularly during peak hours in the mornings and evenings.

Elevator Service: Elevator service has been restored property-wide, with only three PCV buildings, 7 and 8 Peter Cooper Road and 440 E23rd Street, still undergoing elevator repairs to one passenger elevator. 6 Peter Cooper Road has one elevator in service while it remains on temporary generator power. We remain on schedule to have these elevators fixed by November 21st.   In PCV buildings affected by flooding, the elevators will not go to the lower levels until the basements are fully restored.

Handicap Lifts:  All handicap lifts in affected Peter Cooper Village buildings have been restored and were operational as of last night.

Cable Service: If you are still experiencing outages for cable service, please contact your provider directly. Below is information we have received regarding specific providers –

–          RCN completed repairs to their on-site to equipment damaged by the storm.

–          Verizon crews are on-site working on repairs to their equipment damaged by the storm.

–          Time Warner Cable has not contacted us since the storm concerning any repairs.

 

 

PCVST MANAGEMENT OFFICE & SERVICES

Due to the extent of the damage to the PCVST Management Office, we have relocated most of the staff to various locations throughout the property, as well as certain functions such as Accounting and Legal to temporary offices off-site. We have restored access to our IT systems; continue to repair the phone system, and to provide staff with supplies and equipment so that they can resume full business operations.

We are also working on more suitable, long-term plans for the relocation of the Management Office staff throughout the property. We appreciate your understanding while we work under these constraints. Below you will find updates about various departments from which you may require assistance.

Resident Services: Resident Services has been relocated to Oval Study from Oval Kids due to a building-specific flooding issue. Operating hours are Monday through Friday from 8am to 8pm and Saturdays and Sundays from 8:30am to 6pm. Contact information for Resident Services is provided below, as well as how to reach PCVST staff members concerning accounting, legal or leasing matters.

In addition to responding to emergency Work Orders (toilet/drain stoppages and non-functioning refrigerators and stoves), we have also resumed servicing normal work order requests. Residents may request maintenance repairs either via the PCVST Resident Portal, accessible viapcvst.com or by calling (888) 885-8490 and leaving a voice message with detailed contact information and the nature of the issue. While we continue to restore our normal operations, we are limited in our ability to complete repairs when residents are not home, even if they provide permission to enter. To address this issue, we are working to expand service capacity during evening hours when more residents are at home. We will notify you once this is in effect.

Public Safety: The new headquarters for Public Safety can be found at Oval Studio. We will continue to supplement our security team as necessary over the coming months as we complete restoration efforts. Security cameras have been restored and the property key room remains secure and has been relocated.

Management Office Contact Information: While we work to repair our phone system, we have set up email addresses in order to make it easier and faster to reach the appropriate PCVST staff member.  When sending emails, please include your name, contact information, and the nature of your inquiry.    We will respond to email submissions within 24 hours between the hours of 9am to 5pm.

Resident Services:                 living@pcvst.com

Accounting:                           accounting@pcvst.com

Legal:                                    legal@pcvst.com

Leasing:                                lease@pcvst.com

You may also call (888) 885-8490 to leave a voice message with your contact information and the nature of your call. A staff member will get back to you within 24 hours between 9am to 5pm.  We continue to work on complex phone system repairs required due to the damage caused by the storm to the Verizon equipment. We hope to restore our phone lines in the next week.

For Public Safety, please continue to call (347) 680-2212. In case of emergency, please call 911.

Access Cards & Keys: All Stuyvesant Town Card readers are operational at this time. In PCV, card readers are currently out of service in a number of buildings due to damage to the card reader control panels located in the basements caused by the flood. In the meantime, security guards are posted at these doors checking IDs and controlling access. The buildings affected include the main entrances to 511, 531, 541 and 601 E 20th Street; 440, 510, and 530 E 23rd Street; 7 and 8 Peter Cooper Road; and the basement entrances to 441 E 20th Street; 420 E 23rd Street; and 3, 4, 5 and 6 Peter Cooper Road.  We are working with our third-party security contractors to restore the system as quickly as possible and will keep you informed of progress on these repairs.

As an interim solution, all buildings with damaged card key access will have new cylinders installed on the entrance doors which can be unlocked using the carriage room key for that address. We will provide keys, free of charge, to any resident who may require a key.

We are now able to provide new building access cards, which can be requested at the Public Safety office in Oval Studio. Residents may also request to have keys made by contacting Resident Services and picking up the keys at Oval Study. Please do not share access cards or keys with others.

Intercoms: The intercom systems at Stuyvesant Town are operational, except that at this time they cannot reach Security through the intercom due to the flooding of the Security office on Avenue C. We are working to re-route the security lines to the new security office and expect that to be completed by early next week.

The system which supports intercom service in several of the buildings in PCV has been damaged by the storm. We continue to work with the intercom system manufacturer to repair the service.  We expect intercom service to be repaired by the week of November 26th for the following buildings:  431 and 441 East 20th Street, 2, 3, 4, and 5 Peter Cooper Road, and 350, 360, 370 and 390 First Avenue.  Other intercom systems in Peter Cooper Village sustained greater damage and will take longer to repair.   The intercom company is working to expedite those repairs but is not yet able to provide an estimated timeline.  These buildings are:  420, 440, 510 and 530 East 23rd Street, 511, 531, 541 and 601 East 20th Street and 6, 7 and 8 Peter Cooper Road.  We will provide an estimated timeline as soon as it is available.

Sanitation:  The trash chutes are now operational in all 110 buildings. In PCV, bins placed outside of buildings affected by flooding should no longer be used for household trash, but rather for recyclables until further notice.

Basements:  Basements in PCV and the terrace level of Stuyvesant Town buildings were impacted by flood water and sustained significant damage. We remain focused on restoring and repairing all of the basements and will continue to work with our professional contractors, our environmental engineers and our professional restoration crews to complete the work as safely and as quickly as possible.  Residents should be comforted to know that there is no common ventilation system between basements and the upstairs residential and common areas in any of our buildings.  As a preventative measure, we are in the process of sealing off some of these basements and dehumidifying these areas to remove excess moisture from the concrete and to help us restore these basements to their original conditions.

While we have engaged professionals in large scale restoration efforts, we would also advise our residents to review the information laid out by the New York State Department of Health which addresses questions regarding flood recovery including how to handle personal property that may have been stored in flooded areas. Please refer to: http://www.health.ny.gov/environmental/emergency/weather/hurricane/faq/docs/faqs.pdf

Limited Access: In some cases we have closed basements for ongoing restoration work. We will soon begin providing controlled access to some buildings, where residents will have the opportunity to retrieve personal property from their NTT storage units and remove bicycles.  Residents will have until November 30th to retrieve their property and any items left behind will be discarded. The controlled access schedule is as follows:  Weekdays between 5:30PM and 9PM and weekends from 10AM-2PM. Controlled access begins this afternoon at 5:30PM.  Tenants wishing to access these basements should report to the tent outside of PCV Playground 1 at these times and they will then be escorted by security to the basements.  Only residents who reside in the buildings or have an NTT storage locker in the buildings will be given access.

The affected basements with limited access are as follows: 3, 4, 5, 6 Peter Cooper Road; 441, 541, and 601 and 620 East 20th Street; 420, 440, 510, and 530 East 23rd Street.

No Access: Residents may not access basements in 511 and 531 E20th Street and 7 and 8 Peter Cooper Road for the foreseeable future due to the extensive damage in these areas.

–          Storage: NTT Storage will communicate to customers with storage units in those buildings with further details by Saturday.

–          Bicycles: To the extent that we are able, we will remove bicycles and securely store them in  Playground 1 in PCV where residents can claim them over a period of 30 days, after which, unclaimed bikes will be discarded.  To claim your bicycle, please be sure to bring the key or combination to your bike lock.

Trunks: Trunk retrieval has been suspended throughout the property. We will remove all trunks located in buildings impacted by flooding. Those which are salvageable and intact will be moved to a warehouse where residents will have the opportunity to claim them over a thirty day period.  As soon as the trunks have been relocated, we will provide additional details.

Peter Cooper Road: Peter Cooper Road has been reopened following repairs completed due to the storm. The 30-minute parking rule is back in effect.

Playgrounds PCV1 and PCV2: These playgrounds are currently closed while we assess and repair the damage that may have occurred to the surface area during the storm. We will inform you once they are reopened.

Local Law 11 Project / Façade Work: Despite the on-going property wide restoration efforts, the on-going façade work in PCV and façade work planned in ST remains on schedule and in compliance with Local Law 11 which mandates the inspection and repair of all building facades every five years. In Peter Cooper Village 7 PCR and 601 E20th Street the work has been restarted and should be completed by end of January. The initial phase of work in Stuyvesant Town has commenced at 2, 4, 6, and 16 SO. Over the next couple of weeks start of work notifications be communicated to residents in the following additional building: 8, 10, 11, 12, 14, 15, 17, 18, 19, 20, and 21 Stuyvesant Town Oval; 610, 620, 622, 624, 626, and 628 E20th Street; and 315, 319, and 321 Avenue C.

RENT ABATEMENT

Tenants without heat, elevator service, or electricity following the storm will not be charged rent for any day in which they were without one or more of those services. Residents will receive a communication advising of your abatement amount. Unfortunately, due to the damage of our technology equipment we will not be able to provide the credit in the December bill.  We expect to be able to offer the credit in time for the January billing cycle.

 

THIRD PARTY SERVICES

Parking Garages: Quik Park has reopened garages 1, 2, 4, 5, and 6 for business.  Customers whose vehicles were in Garages 2, 3, 4, or 5 during the storm will not be billed for November and for December 1-15.  Please contact Quik Park directly to work out your accommodations concerning your vehicle. The Garage Manager will be available at Garage 1, located on 20th Street. Please also note that all damaged vehicles not removed from Garages 2, 3, 4 or 5 by December 15 will be towed by Quik Park at the vehicle owner’s expense. QuikPark sent a more detailed update to all customers earlier this week.   For additional information, please see the Manager in Garage 1 or contact Quik Park at 212-832-2066.

Laundry Service: We are working with MacGray, our laundry service contractor, on a detailed plan to restore laundry rooms flooded during the storm. Buildings with laundry rooms damaged by the flood include: 441, 511, 531, 541, 601 and 620 E20th Street; 3, 4, 5, 6, 7 and 8 Peter Cooper Road; and 420, 440, 510 and 530 E23rd Street; and 319 Avenue C.  Additionally, the dryers will not work in buildings currently experiencing gas outages: 285, 287, 309, 315, 319, and 321 Avenue C; 400 and 410 E20th Street; and 330 First Avenue. We will provide a timetable for the restoration of full laundry service in those buildings as soon as we can.

In response to inquiries we have received, we cannot provide access to buildings with functioning laundry rooms at this time. In the meantime, Oval Concierge offers free pick-up and delivery for laundry service. All residents are welcome to use this service. In the buildings where laundry rooms were not affected by the flood, we are aware that laundry card machines are currently taking cash only. This is due to the damaged phone lines and hope to have the issue resolved upon the restoration of our phone system. For additional information, please call 1-800-MAC-GRAY. For a list of laundry rooms in the neighborhood, please visit the pcvst.com Alerts page.

NTT Storage: Please refer to the updates regarding basements detailed above concerning access to storage units in buildings which sustained flood damage. Billing has been suspended for customers of affected units as of Monday, October 29, 2012. NTT Storage will provide tenants with individual notifications regarding their storage units shortly. For additional information, please contact NTT Storage directly at (212) 253-2435.

Oval Fitness: The fitness facility sustained significant damage from the flood. We are working to remove equipment, clean out the space, and rebuild the facility as quickly as possible and we hope to reopen within six months, if not sooner. Members will receive individual letters in the coming weeks providing the necessary details for their accounts, including information about refunds. Also, please note that because of the extensive damage and the extended downtime for the facility, American Leisure will no longer be involved in the day-to-day operations.  They have provided us with all of their records, so please email living@pcvst.com for any questions related to Oval Fitness.

Oval Kids, Café, and Study: These amenity spaces, which are currently operated by American Leisure, are closed indefinitely. We will update you when these amenities are scheduled to be restored. All Oval Essentials memberships have been suspended indefinitely and refunds will be applied. Members will receive individual letters with details about their accounts. For additional information, please visit the Oval Essentials office adjacent to Oval Café.

Oval Concierge: The Oval Concierge remains operational with standard operating hours (Mon-Sat from 8am to 8pm) and is available for package delivery and receipt, laundry, housekeeping, and other services. Shuttle service is running on its usual route and schedule.

PCVST Ice Rink: PCVST’s seasonal ice rink, operated by Ice Rink Events, will open this Saturday, November 17th at 11am. Residents are invited to enjoy free admission all day this Saturday. For operating hours, lessons, and other details, please visit pcvst.com. For additional information, please contact icerink@pcvst.com.  The completion of the ice rink was accomplished using separate outside contractors and did not impact any of our on-going restoration efforts.

Community Center: The Community Center has resumed its standard operating hours and basic daily programming has resumed (including card and board games and Friday movie screenings), with the exception of the senior fitness classes due to the lack of available space (now that 300 First Avenue is occupied by PCVST staff).

Greenmarket: Due to the restoration efforts underway and the Local Law 11 work that has begun, the Greenmarket will not be returning to Stuyvesant Town for the remainder of this year. We will notify you if the market gets set up in a location near the property.

We thank you again for your understanding and patience throughout this restoration period. We will continue to provide you with updates and post information on pcvst.com. We also invite you to celebrate the holiday season among neighbors and friends, starting with the Tree Lighting ceremony on November 29th, followed by a number of other festive events in the coming weeks.

Quik Park finally speaks about Stuy Town garages with this memo.

November 14, 2012

Dear Quik Park Customer,

We sincerely apologize for the inconveniences you may have experienced with your parking at PCVST due to Hurricane Sandy. While we work hard to bring the garages back to normal business operations, we wanted to provide you with some important information.

Garages 1, 2, 4, 5, and 6 are open however there will be limited availability until all damaged vehicles are removed.

Garage 3 will be closed indefinitely. Any customer previously assigned to Garage 3 should see the Manager in Garage 1 for reassignment options.

If your vehicle was located in Garages 2, 3, 4 or 5 during the storm, Quik Park will not charge you for November’s rent. If you already paid for November and your vehicle was located in Garages 2, 3, 4 or 5 during the storm, we will refund your monthly payment. If you have any questions about your bill please e-mail IZarytskyy@quikpark.net

Please report vehicle damage to your insurance carrier immediately if you have not done so already.

Quik Park is not responsible for any personal items damaged due to the storm.

All damaged vehicles must be towed from the garages by December 15, 2012. Please note all tow trucks must be below 6’8” in height for entry into the garages.

If your damaged vehicle is not removed by December 15, 2012, Quik Park will hire a towing company to remove the vehicle at the vehicle owner’s expense.

If your vehicle was damaged, and you already have a new replacement vehicle and wish to park in the garages, please see the Manager in Garage 1 for space options.

Self-parkers in Garages 1 and 6 will continue to be allowed to self-park; all self-parkers in Garage 2, 4 and 5 will temporarily be valeted by Quik Park staff due to the space constraints.

Beginning in mid December, Garages 2, 3, 4, and 5 will be power washed.

Please be aware of the following information made available to the public by the New York State Department of Health:

http://www.health.ny.gov/environmental/emergency/weather/hurricane/faq/docs/faqs.pdf.

Again we apologize for any inconveniences you may have experienced this month and we look forward to resuming normal business operations as soon and safely as possible.

If you have any questions, please e-mail info@quikpark.net or you can call 212-832-2066 ext 210 and 202.

 

Thank you for your cooperation and continued patronage.

 

QUIK PARK MANAGEMENT

Hurricane Sandy Alert (Update: City evacuation zone map)

The Office of Emergency Management is monitoring Sandy.

According to New York City’s Office of Emergency Management, at the time of this posting, Hurricane Sandy is moving northward off the southeastern U.S. coast., but its precise track is still unknown. Additionally, though the effects of Sandy on the city are also still unknown, high winds in excess of 100 mph are expected.

On Friday afternoon, CW Capital/CompassRock issued a resident alert regarding hurricane Sandy. Residents should expect to get the notice under their doors.

Management is asking that residents take the following precautions and maintain: water, non-perishable food, a battery operated radio and a working flashlight and extra batteries, rather than candles.

Residents are also being asked to make sure cell phones are charged and check in on neighbors.

Other precautions include closing and locking windows and shades, keeping folded towels on window sills to absorb leaking water and staying away from windows.

Residents who park in Stuyvesant Town Garage 3 or 4 should move their vehicles somewhere outside the flood zone by 8 a.m. on Monday, October 29.

More information can be found online on the website of the NYC Office of Emergency Management. Updates will also be posted on the Stuyvesant Town website.

Con Ed has also issued an alert, with the following safety tips:

If you see downed electrical wires, do not go near them. Treat all downed wires as if they are live. Never attempt to move or touch them with any object. Be mindful that downed wires can be hidden from view by tree limbs, leaves or water.

Report all downed wires to Con Edison and your local police department immediately. If a power line falls on your car while you’re in it, stay inside the vehicle and wait for emergency personnel.

If your power goes out, turn off all lights and appliances to prevent overloaded circuits when power is restored.

Avoid opening your freezer to see if food is still frozen. Every time you open the door, room-temperature air enters and speeds the thawing process. Most fully loaded freezers will keep food frozen for approximately 36 to 48 hours; half-full freezers will keep food frozen for approximately 24 hours.

UPDATE: The city has issued a map of evacuations and non-evacuation zones, the evacuation zone being A. Zone B faces a “moderate” risk of evacuation. The closest shelter is located at Baruch College, 155 East 24th Street. The map can be viewed here. To see what zone your building is in, visit the Office of Emergency Management’s Hurricane Evacuation Zone Finder. 

Letters to the Editor, Oct. 25

Conversion would bring back stability

To the Editor:

After the ST/PCV Tenants Association’s recent mailing to residents explaining that it will be taking its plan for a rental or purchase conversion plan directly to bondholders, two long-time neighbors asked me why a conversion was needed at all – why Stuy Town and Peter Cooper can’t just go happily on as an all-rental community. The answer is pretty simple: Because MetLife sold us to Tishman Speyer for $5.4 billion dollars (most of it borrowed.)

As Tishman Speyer learned in its brief, turbulent few years as owner – there is no way that the income from rent-stabilized apartments can support maintenance along with payments on that huge debt. So while it’s possible that we could remain an all-rental community, there is no way that we can remain an affordable all-rental community.

Unless we tenants can gain control of our lives – which is the goal of the Tenants Association-Brookfield plan for a condo conversion with the option to remain a stabilized renter – the future looks grim for those of us who love this place.

If CW Capital chooses to sell to another Tishman-like real estate operator, the new owner must make a concerted drive to increase revenues by replacing rent-stabilized residents with those who can pay market rates. Long-time residents would face renewed harassment to drive them from their homes and, if they managed to stay, would be surrounded by crowds of eight or nine young people jammed into the two-bedroom market-rate apartments it takes eight or nine of them to pay for.

The other destructive possibility is that a new owner would view our wonderful parks and playgrounds as potential profit centers with who-knows-what-kind-of commercial development consuming some of these 80 prime New York acres.

I’ve lived here for 51 years and, like many others, would love to recapture those happy days when we were a family-oriented community of rent-stabilized tenants, when there was one porter per building and the parking garages charged $35 a month.

But Met Life built this community as a kind of public service to returning World War II veterans. Met’s little Eden was a unique, historic and not-to-be-repeated event that we lucked into. No profit; they just needed to break even.

We can’t go back to the good old days, so let’s move forward to a return to stability. Someone who understands these things explained to me that the TA-Brookfield conversion plan would produce that stability by lessening dependence on rental income to cover operating costs and debt payments.

In addition to the upfront capital Brookfield can provide, the many current residents and outsiders who would value ownership of their homes would also help produce the capital needed to maintain the property and to lower the size of a new mortgage, making a structurally sound and affordable combined ownership-rental community possible into the future.

Soni Fink, PCV

Note: The author of this letter is a board member of the Tenants Association, though she is not writing on behalf of the TA. Continue reading