Hailing Access-a-Ride will get much easier with app

State Senator Liz Krueger with representatives of the MTA’s Paratransit agency and disability advocates at a forum held last Thursday (Photos by Maria Rocha-Buschel)

By Maria Rocha-Buschel

Access-A-Ride, the method of public transportation relied upon by many disabled New Yorkers, will finally be brought up to speed, thanks to a new app.

Representatives from Paratransit, the branch of the MTA that operates “demand-response” service for customers with disabilities, have announced that the agency will be launching a unified app by next June to improve transparency and provide flexibility in scheduling rides.

Paratransit said this will allow passengers to reserve trips in advance to areas of the city covered by the subway, even if it’s just one hour in advance. The current system, meanwhile, forces users to reserve rides at least 24 hours in advance and with little recourse if rides are delayed or don’t show at all.

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