Stuy Town garage customers won’t get expected refunds

Aug16 garage

Stuyvesant Town’s garages are run by Quik Park. (Photo by Sabina Mollot)

By Sabina Mollot

For the Stuyvesant Town residents who are customers of the complex’s six garages, which are run by Quik Park, the wait for a refund for $60 in rate increases that came without notice last year is finally over. This is because there will be no refunds issued to these customers after all.

In July, Councilman Dan Garodnick said he was told by the Department of Consumer Affairs that refunds were on the way for customers of Quik Park (parent company Citizens Icon Holdings) who’d been issued an improperly implemented increase. This was accurate, but apparently the Stuy Town garage customers were not included in that pool of motorists. The only refunds that will come through are for customers who’d gotten a notice that the rate hikes they were being charged were for a “Living Wage Assessment,” which happened elsewhere in the city.

Asked if there was still a possibility that the Stuy Town customers could see their money back as well, a spokesperson for the DCA didn’t have a response, but did say the department was working with the garage company (and others in the industry) to ensure customers will receive proper notice of increases in the future.

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CW sues insurer over Sandy claims

 

Workers in the repair and cleanup effort in Peter Cooper Village in November, 2012

Workers in the repair and cleanup effort in Peter Cooper Village in November, 2012

 

By Sabina Mollot
It was 28 months ago when the wrath of Hurricane Sandy caused the East River to rise 14 feet and barrel its way into Manhattan’s East Side. In Stuyvesant Town and Peter Cooper Village, the gushing water caused unprecedented damage, destroying the management office and flooding basements and garages. But according to CWCapital, its insurance company has still not paid over a third of what the owner believes is owed for the damage.
The suit, filed last Thursday, said Lexington Insurance Co. has only paid $60 million of the repair costs and estimated losses that the owner has claimed were actually over $95 million. Adding insult to injury, the insurance company is also trying to bring the entire amount, including what has already been paid, to appraisal.

In its complaint, which is over 100 pages long, CW said the insurer, despite having its agents examine the damage on site, has “capped what it was willing to pay, regardless of the costs of repair.” Additionally, “Lexington simply ignored PCV/ST’s pleas for payment while at the same time, acknowledging that they were covered.”

The suit, which was first reported by Law360, noted how employees on the property immediately started work on the repairs to minimize the inconvenience to residents, which CW said served to minimize business interruption losses.
CW had hoped to get the insurer to agree on a $100 million settlement but Lexington and agents for Lexington from an insurance industry adjuster called Vericlaim “rebuffed those efforts.”

14th Street between Avenues B and C during Hurricane Sandy in 2012 (Photographer unknown)

East River water buried cars outside of Stuyvesant Town when Hurricane Sandy hit. (Photographer unknown)

CW said it has since refined its estimate to reflect newer information and now believes the actual costs from repairs and losses amount to $95,296,483. The owner said the insurer has been provided with access to the property’s employees as well as the related documentation. “PCV/ST has responded to reasonable, and many unreasonable requests for information by Lexington and Vericlaim,” CW wrote.

CW also wrote that the refusal to pay the full estimate is the result of an “incomplete” inspection that was conducted in 2013 by an insurance industry construction consultant called Wakelee Associates. “Based largely on Wakelee’s results,” Lexington informed CW that the loss and damage amounted to about $60 million. Close to $53 million of that has actually been paid out, which, with the $7,500,000 deductible, reflects Lexington’s $60 million estimate.

CW also said some of its costs have been challenged in cases where equipment had to be replaced rather than just repaired. CW defended its actions though, citing in one example the property’s heat controls. The system had controllers that were destroyed in many buildings when Sandy hit. A different type of system was then installed since the original one was no longer commercially available.

CW gave some other examples of not receiving all it believes the property was owed, including in work relating to replacement of all the buildings’ cast iron drain pipes, which had all gotten clogged with water and debris. When dozens of onsite plumbers couldn’t unclog them, contractors had to be hired to saw through concrete basement floors, which meant additional costs to replace floors, drywall, tile and other property. A year later, Wakelee “took the position they could have been unclogged,” said CW, adding that there were no objections when the work was being done. CW said Lexington also accused the owner of having a “premeditated plan” to replace them.

Workers clean out an Avenue C garage in November, 2012 (Photo by Sabina Mollot)

Workers clean out an Avenue C garage in November, 2012 (Photo by Sabina Mollot)

The document went on to list other things CW was stuck footing all or some of the bill for such as replacement of steel window and door frames that had been exposed to river water and had corroded, work at the old management office, now converted into apartments (specifically installation of equipment and furniture), damaged fire mains, asbestos removal from buildings, reimbursement for employees’ cleanup/repair work (since they were diverted from their regular duties to do it) and income loss from laundry rooms, garages and the fitness center.
CW is also attempting to block Lexington from pursuing appraisal.

A spokesperson for CWCapital said he couldn’t comment on pending litigation, and a spokesperson for Lexington didn’t respond to a request for comment.

Police Watch, May 8: Man on robbery spree tasers victim, ‘perv’ busted at Union Square subway

MAN ON ROBBERY SPREE TASERS VICTIM

Photo of the suspect in Bhojan Inc.

Photo of the suspect in Bhojan Inc.

The NYPD is still trying to track down a gunman believed to be behind to a series of armed robberies of businesses starting last November. In the latest incident, he tasered his victim, before fleeing with $1,800, seven cartons of Newport cigarettes and 29 lottery scratch-off games. This occurred at Two Friends store on 46 8th Avenue on May 4. The robber first pulled a gun on a store clerk before ordering him onto the floor. He then zip-tied the victim’s hands and tasered him several times.
Police believe that he is the same thug responsible for a holdup at gunpoint at Marim Candy Store at 381 First Avenue across from Peter Cooper Village. In that incident, on February 28, he made off with about $3,000.
The suspect is described as white, 40-50 years of age, approximately 5’8” in height and of medium build. He was wearing a black Chicago White Sox baseball hat with the word CHICAGO printed across the front.
Anyone with information in regards to these incidents is asked to call Crime Stoppers at 1-800-577-TIPS (8477).  The public can also submit their tips by logging onto the Crime stoppers website at nypdcrimestoppers.com or by texting TIP577 and their tips to 274637 (CRIMES). All calls are strictly confidential.
UPDATE, May 9: Police obtained photos of the suspect, seen here, taken in Bhojan Inc. at 270 West 36th Street, where he went on May 6 around 4:10 p.m. to redeem lottery tickets.

‘PERV’ BUSTED AT UNION SQUARE
Police arrested 50-year-old Stephen Martinez for public lewdness last Friday at 9:47 a.m. inside the Union Square subway station. Martinez was standing on the downtown 4/5/6 platform at Grand Central, allegedly masturbating with his hand inside his pants. He then boarded a downtown 4 train and stood behind a 30-year-old woman, closing his eyes and continuing to masturbate until his penis became erect, police said. He allegedly continued this behavior from the 42nd Street station to Union Square.

CAMERA ‘PERV’ ARRESTED IN UNION SQUARE
Police arrested 32-year-old Karl Sholder for unlawful surveillance at the Union Square subway station last Monday, April 28 at 3:50 p.m. A 24-year-old woman was walking up the stairs from the N platform when Sholder allegedly followed her while holding his cell phone under her dress with the video camera function activated. The victim had no knowledge of his actions and told police that she didn’t know him.

ASSAULT AT BARUCH COLLEGE LIBRARY
A 29-year-old man reported that he was assaulted while he was in the Baruch College library at 17 Lexington Avenue last Wednesday at 11 a.m. He told police that he was studying when another man came into the library suddenly and started making a lot of noise. The victim said that he approached the boisterous individual and asked him to please be quiet but the man said that he wasn’t too happy at being told what to do and sucker-punched the victim in the left eye, causing a blood clot in his eye and a swollen left cheek. No arrests were made.

PANHANDLER BUSTED FOR ‘WEAPON’ ON F TRAIN
Police arrested 54-year-old Stanley Rawls for criminal possession of a weapon on an uptown F train at the Sixth Avenue/23rd Street station last Thursday at 11:30 a.m. Rawls was seen panhandling for change by shaking a cup, walking up and down the middle car of the train, and after searching him, police found that he was allegedly in possession of a sock with metal bars in it.

BAG STOLEN AT SLATE
A 23-year-old woman reported that her bag was stolen while she was inside Slate bar at 54 West 21st Street last Saturday at 2 a.m. She told police that she was hanging out in the bar and left her bag on the couch. When she returned to get the bag, it was no longer there.

BAG STOLEN AT ACE HOTEL
A 28-year-old woman told police that her purse was stolen while she was at the bar in the Ace Hotel at 20 West 29th Street last Saturday at 2 a.m. She reported that she was with friends at the bar and put her bag on the table behind her where others had done the same. Ten minutes later when she went to retrieve her purse, which contained cash, her iPhone 5, MetroCard and keys, it was gone.

PHONE STOLEN FROM GANSEVOORT HOTEL
A 27-year-old woman reported that her phone was stolen while she was inside the bar at the Gansevoort Hotel inside 420 Park Avenue South on Friday, April 25 at 1:50 a.m. She told police on May 1 that she assumed the phone had fallen out of her bag because it doesn’t close securely. She said that she called her phone the next day and made contact with a man who said that the phone was in Brooklyn and he would return it to the Gansevoort because he would like someone to do the same if the situation ever happened to him. However, the man didn’t mention a time frame for the return and the victim said that she has been calling the hotel every day since the incident and her property hasn’t been returned.

BIKE DAMAGED IN EAST AVE. C GARAGE
A Peter Cooper Village resident reported that his bike was damaged after he parked it in the garage at Avenue C and East 20th Street last Wednesday at 6 p.m. He noticed after returning to retrieve the bike at 9 p.m. the same day that it had been vandalized. No arrests have been made.

CHAMPAGNE ‘THIEF’ BUSTED
Police arrested 54-year-old Wilfredo Rodriguez for petit larceny that occurred inside Gramercy Wine and Spirits at 104 East 23rd Street on Friday, April 18 at 2:16 p.m. Rodriguez allegedly removed a bottle of Moët Rosé from the shelf and fled the store without paying. He was arrested for the theft last Saturday at 4:40 p.m.

MERCEDES STOLEN ON WEST 20TH
A 35-year-old man reported that his car was missing after he parked it in front of 36 West 20th Street last Saturday at 9 p.m. He returned to the spot at noon the next day and found that the car, a Mercedes Benz valued at $83,000, was missing. The victim told police that he left the vehicle locked and secure and there was no broken glass at the scene. The car is equipped with an alarm but computer checks were negative.

TABLET STOLEN FROM PARKED VAN
A 42-year-old man reported that his property was stolen from his van that he parked in front of 3 West 17th Street last Friday at 2:30 a.m. He returned to the commercial van at 3:50 a.m. and he noticed that his passenger’s side window was smashed by an unknown object and his Samsung tablet had been stolen.

HARASSMENT AT FIRST AVE. AND EAST 17TH
A 66-year-old man told police that he was harassed while he was standing with his car at the northeast corner of First Avenue and East 17th Street last Sunday at 4 p.m. He said that another man hit his car window with his hand, cursed at the victim’s family and made threatening statements.

MAN ARRESTED FOR THEFT FROM CAR
Police arrested 47-year-old Franklin Gaskin for petit larceny at the northeast corner of Lexington Avenue and East 27th Street last Tuesday at 10:35 a.m. Gaskin allegedly removed a messenger bag from inside the victim’s car without permission.

MAN PUSHED ON EAST 17TH STREET
A 60-year-old man told police that he was harassed on East 17th Street between First and Second Avenue last Sunday at 4 p.m. He reported that he got into an argument with another man when the man pushed him to the ground.

CompassRock sends alert: Some buildings won’t have gas service until after Thanksgiving, Bikes and trunks to be removed from buildings, Guards stationed at some PCV buildings

On Friday evening, management sent out the following email alert to residents with updates on many of the different issues of concern to residents since the hurricane. To sum up, topics include utility services (all buildings have power except for 6 Peter Cooper Road which is still on a generator) and heat (all buildings have it restored though due to ongoing repairs, some residents may experience excessive heat. As for Amenity spaces, Oval Fitness is not expected to reopen for another six months. Additionally, American Leisure is no longer involved. Various management departments are still stationed in the other Amenities spaces on the Oval. In other topics, bikes are being removed from flooded basements as are trunks from the trunk rooms wherever possible, and in both cases, residents will have 30 days to claim their property. On Quik Park-related matters, management has been pushing the company to communicate more with residents.

Read on for the full communication:

RESIDENT NOTICE – WEEK OF NOVEMBER 12

We are writing to provide a comprehensive update on the status of repairs and services at the property.  Since our last update we have made significant additional progress including:

  • Restoring  gas service to two buildings ahead of schedule
  • Restoring elevator and  handicap lift service in all  Peter Cooper Village buildings
  • Opening garages for insurance adjusters and encouraging Quik Park to increase communications with its customers
  • Repairing the electronic heat regulation system in Stuyvesant Town
  • Restoring four water pumps in Peter Cooper Village to increase water pressure
  • Relocating management staff so normal work orders and other resident business can continue

Restoring services to our property as safely and quickly as possible remains our top priority.   We have made a lot of progress in restoring services since the storm and are keenly aware that our job is not yet complete.   Critical priorities going forward include: Restoring gas service to all buildings,  returning utility fed power to 6 PCR, fixing key card access and intercom systems in impacted buildings, repairing the electronics that control and monitor our heat distribution system in PCV, repairing the damaged water pumps in PCV and helping residents gain access to their personal property located in basements.   At the same time, we are also working hard to return a sense of normalcy to our community, particularly around the holiday season.  While life at PCVST will go on, please understand that this work is being done separately with separate resources from the restoration efforts.  Restoring services to our property as safely and quickly as possible remains our top priority.

In the update below, we have tried to provide the most up-to-date and complete information that is available.  In some cases, we are still not yet able to provide estimates due to the extent of damage and complexity of the required repairs, but we are aware of these issues and are working to resolve them. We continue to work through the challenges the storm has caused and will provide updated information and timelines as they become available.

We want to extend our continued thanks for your patience, understanding, and support during the last few weeks.   We have all been faced with a difficult set of circumstances as a result of the storm and we are incredibly proud of how our entire community pulled together to support one another.

UTILITY SERVICES

Electricity:  All 110 buildings have had full power restored. 6 Peter Cooper Road is the only building currently running on generator power due to the damage sustained by the manhole explosions.

Unfortunately, Con Ed has found that the damage to their systems was worse than anticipated and as a result, 6 PCR will remain on generator power for an additional week.  As a preventative measure, we have taken the following additional steps to ensure consistent electricity from the generator:  we are manning the generator 24 hours a day; we have increased fuel delivery to maintain the generator and are keeping back-up fuel available at all times; and we are keeping an additional backup generator onsite in the event of any malfunction with the current generator. We ask residents to be mindful and conserve energy wherever possible, especially during morning and evening peak times, in order not to overload the temporary generator.

We will notify you in advance of the conversion from generator to permanent utility power which will necessitate a temporary power shut-down of several hours. Elevators will be checked and shut down prior to shutting down power for the conversion.

Gas Service: We remain on or ahead of our previously published schedule to restore gas service.  We are happy to report that gas service in 7 Peter Cooper Road and 531 East 20th Street has been restored.  In the event there are any delays in restoring gas to the remaining buildings, we will notify you immediately.

Please note that in order to complete the restoration of gas service, it is necessary for our staff to access all of the impacted apartment homes throughout the coming two weeks (except Thanksgiving) between the hours of 9AM and 7PM.  Unfortunately, it is difficult to provide advance notice as we are dependent on ConEd.  Access to apartments in the impacted buildings is necessary to complete service restoration and your cooperation in the matter is essential to the restoration of gas service. A security guard and locksmith assist with entry into all apartments.  If you have installed your own top lock, please be sure to leave it unlocked daily during these times until gas service is restored in your building.  If we need to access your apartment and the top lock is locked, we will have no choice but to drill through it.

We continue to expect gas service to be restored by Saturday, November 24th for the following buildings:  309, 315, 319, and 321 Avenue C; 400 and 410 E20th Street; 330 First Avenue.  At this point, our assessment indicates that gas service will not be restored for these buildings in time for Thanksgiving and we apologize for that inconvenience.  However, we remain on track for the restoration schedule published on November 3 and we will continue to update you as new information becomes available.

Unfortunately, we also experienced new gas service interruptions earlier this week in two Stuyvesant Town buildings, 285 and 287 Avenue C, due to shut downs required by ConEd as a result of pressure issues in their systems offsite. Initial assessments indicate that gas will be restored to these buildings within three weeks. We will continue to keep you informed as we get additional updates from ConEd.

Regarding buildings which sustained damage to gas meters and were flagged for a “Potential Shut-Down,” our assessments thus far lead us to believe that the shut-down will not be necessary. We continue to monitor these affected buildings: 441, 511, 541, and 601 E 20th St; 3, 4, 5, 6, and 8 Peter Cooper Road. We will alert you in case of any change in status.

Heat Service: Heat service has been restored to all 110 buildings. The electronic system which controls the distribution of heat, and therefore regulates apartment temperature, was damaged by the storm. The system which supports Stuyvesant Town has been repaired; the system which supports PCV remains under repair.  As a result, in PCV, valves must be opened and closed manually by our engineers, which means that for the time being, some apartments may experience excessive heat.

Water Service: Hot water service has been restored property-wide, though the motors for the water pumps which support water distribution to all of PCV are still undergoing repair. Of the 12 pumps in PCV, only two functioned after the storm. We now have six pumps working but the additional six remain out of service. We continue to procure the necessary parts to fix the motors and restore all 12 pumps.  In the meantime, these six pumps have been providing increased water pressure, nonetheless we ask everyone to continue to be mindful and conserve water, particularly during peak hours in the mornings and evenings.

Elevator Service: Elevator service has been restored property-wide, with only three PCV buildings, 7 and 8 Peter Cooper Road and 440 E23rd Street, still undergoing elevator repairs to one passenger elevator. 6 Peter Cooper Road has one elevator in service while it remains on temporary generator power. We remain on schedule to have these elevators fixed by November 21st.   In PCV buildings affected by flooding, the elevators will not go to the lower levels until the basements are fully restored.

Handicap Lifts:  All handicap lifts in affected Peter Cooper Village buildings have been restored and were operational as of last night.

Cable Service: If you are still experiencing outages for cable service, please contact your provider directly. Below is information we have received regarding specific providers –

–          RCN completed repairs to their on-site to equipment damaged by the storm.

–          Verizon crews are on-site working on repairs to their equipment damaged by the storm.

–          Time Warner Cable has not contacted us since the storm concerning any repairs.

 

 

PCVST MANAGEMENT OFFICE & SERVICES

Due to the extent of the damage to the PCVST Management Office, we have relocated most of the staff to various locations throughout the property, as well as certain functions such as Accounting and Legal to temporary offices off-site. We have restored access to our IT systems; continue to repair the phone system, and to provide staff with supplies and equipment so that they can resume full business operations.

We are also working on more suitable, long-term plans for the relocation of the Management Office staff throughout the property. We appreciate your understanding while we work under these constraints. Below you will find updates about various departments from which you may require assistance.

Resident Services: Resident Services has been relocated to Oval Study from Oval Kids due to a building-specific flooding issue. Operating hours are Monday through Friday from 8am to 8pm and Saturdays and Sundays from 8:30am to 6pm. Contact information for Resident Services is provided below, as well as how to reach PCVST staff members concerning accounting, legal or leasing matters.

In addition to responding to emergency Work Orders (toilet/drain stoppages and non-functioning refrigerators and stoves), we have also resumed servicing normal work order requests. Residents may request maintenance repairs either via the PCVST Resident Portal, accessible viapcvst.com or by calling (888) 885-8490 and leaving a voice message with detailed contact information and the nature of the issue. While we continue to restore our normal operations, we are limited in our ability to complete repairs when residents are not home, even if they provide permission to enter. To address this issue, we are working to expand service capacity during evening hours when more residents are at home. We will notify you once this is in effect.

Public Safety: The new headquarters for Public Safety can be found at Oval Studio. We will continue to supplement our security team as necessary over the coming months as we complete restoration efforts. Security cameras have been restored and the property key room remains secure and has been relocated.

Management Office Contact Information: While we work to repair our phone system, we have set up email addresses in order to make it easier and faster to reach the appropriate PCVST staff member.  When sending emails, please include your name, contact information, and the nature of your inquiry.    We will respond to email submissions within 24 hours between the hours of 9am to 5pm.

Resident Services:                 living@pcvst.com

Accounting:                           accounting@pcvst.com

Legal:                                    legal@pcvst.com

Leasing:                                lease@pcvst.com

You may also call (888) 885-8490 to leave a voice message with your contact information and the nature of your call. A staff member will get back to you within 24 hours between 9am to 5pm.  We continue to work on complex phone system repairs required due to the damage caused by the storm to the Verizon equipment. We hope to restore our phone lines in the next week.

For Public Safety, please continue to call (347) 680-2212. In case of emergency, please call 911.

Access Cards & Keys: All Stuyvesant Town Card readers are operational at this time. In PCV, card readers are currently out of service in a number of buildings due to damage to the card reader control panels located in the basements caused by the flood. In the meantime, security guards are posted at these doors checking IDs and controlling access. The buildings affected include the main entrances to 511, 531, 541 and 601 E 20th Street; 440, 510, and 530 E 23rd Street; 7 and 8 Peter Cooper Road; and the basement entrances to 441 E 20th Street; 420 E 23rd Street; and 3, 4, 5 and 6 Peter Cooper Road.  We are working with our third-party security contractors to restore the system as quickly as possible and will keep you informed of progress on these repairs.

As an interim solution, all buildings with damaged card key access will have new cylinders installed on the entrance doors which can be unlocked using the carriage room key for that address. We will provide keys, free of charge, to any resident who may require a key.

We are now able to provide new building access cards, which can be requested at the Public Safety office in Oval Studio. Residents may also request to have keys made by contacting Resident Services and picking up the keys at Oval Study. Please do not share access cards or keys with others.

Intercoms: The intercom systems at Stuyvesant Town are operational, except that at this time they cannot reach Security through the intercom due to the flooding of the Security office on Avenue C. We are working to re-route the security lines to the new security office and expect that to be completed by early next week.

The system which supports intercom service in several of the buildings in PCV has been damaged by the storm. We continue to work with the intercom system manufacturer to repair the service.  We expect intercom service to be repaired by the week of November 26th for the following buildings:  431 and 441 East 20th Street, 2, 3, 4, and 5 Peter Cooper Road, and 350, 360, 370 and 390 First Avenue.  Other intercom systems in Peter Cooper Village sustained greater damage and will take longer to repair.   The intercom company is working to expedite those repairs but is not yet able to provide an estimated timeline.  These buildings are:  420, 440, 510 and 530 East 23rd Street, 511, 531, 541 and 601 East 20th Street and 6, 7 and 8 Peter Cooper Road.  We will provide an estimated timeline as soon as it is available.

Sanitation:  The trash chutes are now operational in all 110 buildings. In PCV, bins placed outside of buildings affected by flooding should no longer be used for household trash, but rather for recyclables until further notice.

Basements:  Basements in PCV and the terrace level of Stuyvesant Town buildings were impacted by flood water and sustained significant damage. We remain focused on restoring and repairing all of the basements and will continue to work with our professional contractors, our environmental engineers and our professional restoration crews to complete the work as safely and as quickly as possible.  Residents should be comforted to know that there is no common ventilation system between basements and the upstairs residential and common areas in any of our buildings.  As a preventative measure, we are in the process of sealing off some of these basements and dehumidifying these areas to remove excess moisture from the concrete and to help us restore these basements to their original conditions.

While we have engaged professionals in large scale restoration efforts, we would also advise our residents to review the information laid out by the New York State Department of Health which addresses questions regarding flood recovery including how to handle personal property that may have been stored in flooded areas. Please refer to: http://www.health.ny.gov/environmental/emergency/weather/hurricane/faq/docs/faqs.pdf

Limited Access: In some cases we have closed basements for ongoing restoration work. We will soon begin providing controlled access to some buildings, where residents will have the opportunity to retrieve personal property from their NTT storage units and remove bicycles.  Residents will have until November 30th to retrieve their property and any items left behind will be discarded. The controlled access schedule is as follows:  Weekdays between 5:30PM and 9PM and weekends from 10AM-2PM. Controlled access begins this afternoon at 5:30PM.  Tenants wishing to access these basements should report to the tent outside of PCV Playground 1 at these times and they will then be escorted by security to the basements.  Only residents who reside in the buildings or have an NTT storage locker in the buildings will be given access.

The affected basements with limited access are as follows: 3, 4, 5, 6 Peter Cooper Road; 441, 541, and 601 and 620 East 20th Street; 420, 440, 510, and 530 East 23rd Street.

No Access: Residents may not access basements in 511 and 531 E20th Street and 7 and 8 Peter Cooper Road for the foreseeable future due to the extensive damage in these areas.

–          Storage: NTT Storage will communicate to customers with storage units in those buildings with further details by Saturday.

–          Bicycles: To the extent that we are able, we will remove bicycles and securely store them in  Playground 1 in PCV where residents can claim them over a period of 30 days, after which, unclaimed bikes will be discarded.  To claim your bicycle, please be sure to bring the key or combination to your bike lock.

Trunks: Trunk retrieval has been suspended throughout the property. We will remove all trunks located in buildings impacted by flooding. Those which are salvageable and intact will be moved to a warehouse where residents will have the opportunity to claim them over a thirty day period.  As soon as the trunks have been relocated, we will provide additional details.

Peter Cooper Road: Peter Cooper Road has been reopened following repairs completed due to the storm. The 30-minute parking rule is back in effect.

Playgrounds PCV1 and PCV2: These playgrounds are currently closed while we assess and repair the damage that may have occurred to the surface area during the storm. We will inform you once they are reopened.

Local Law 11 Project / Façade Work: Despite the on-going property wide restoration efforts, the on-going façade work in PCV and façade work planned in ST remains on schedule and in compliance with Local Law 11 which mandates the inspection and repair of all building facades every five years. In Peter Cooper Village 7 PCR and 601 E20th Street the work has been restarted and should be completed by end of January. The initial phase of work in Stuyvesant Town has commenced at 2, 4, 6, and 16 SO. Over the next couple of weeks start of work notifications be communicated to residents in the following additional building: 8, 10, 11, 12, 14, 15, 17, 18, 19, 20, and 21 Stuyvesant Town Oval; 610, 620, 622, 624, 626, and 628 E20th Street; and 315, 319, and 321 Avenue C.

RENT ABATEMENT

Tenants without heat, elevator service, or electricity following the storm will not be charged rent for any day in which they were without one or more of those services. Residents will receive a communication advising of your abatement amount. Unfortunately, due to the damage of our technology equipment we will not be able to provide the credit in the December bill.  We expect to be able to offer the credit in time for the January billing cycle.

 

THIRD PARTY SERVICES

Parking Garages: Quik Park has reopened garages 1, 2, 4, 5, and 6 for business.  Customers whose vehicles were in Garages 2, 3, 4, or 5 during the storm will not be billed for November and for December 1-15.  Please contact Quik Park directly to work out your accommodations concerning your vehicle. The Garage Manager will be available at Garage 1, located on 20th Street. Please also note that all damaged vehicles not removed from Garages 2, 3, 4 or 5 by December 15 will be towed by Quik Park at the vehicle owner’s expense. QuikPark sent a more detailed update to all customers earlier this week.   For additional information, please see the Manager in Garage 1 or contact Quik Park at 212-832-2066.

Laundry Service: We are working with MacGray, our laundry service contractor, on a detailed plan to restore laundry rooms flooded during the storm. Buildings with laundry rooms damaged by the flood include: 441, 511, 531, 541, 601 and 620 E20th Street; 3, 4, 5, 6, 7 and 8 Peter Cooper Road; and 420, 440, 510 and 530 E23rd Street; and 319 Avenue C.  Additionally, the dryers will not work in buildings currently experiencing gas outages: 285, 287, 309, 315, 319, and 321 Avenue C; 400 and 410 E20th Street; and 330 First Avenue. We will provide a timetable for the restoration of full laundry service in those buildings as soon as we can.

In response to inquiries we have received, we cannot provide access to buildings with functioning laundry rooms at this time. In the meantime, Oval Concierge offers free pick-up and delivery for laundry service. All residents are welcome to use this service. In the buildings where laundry rooms were not affected by the flood, we are aware that laundry card machines are currently taking cash only. This is due to the damaged phone lines and hope to have the issue resolved upon the restoration of our phone system. For additional information, please call 1-800-MAC-GRAY. For a list of laundry rooms in the neighborhood, please visit the pcvst.com Alerts page.

NTT Storage: Please refer to the updates regarding basements detailed above concerning access to storage units in buildings which sustained flood damage. Billing has been suspended for customers of affected units as of Monday, October 29, 2012. NTT Storage will provide tenants with individual notifications regarding their storage units shortly. For additional information, please contact NTT Storage directly at (212) 253-2435.

Oval Fitness: The fitness facility sustained significant damage from the flood. We are working to remove equipment, clean out the space, and rebuild the facility as quickly as possible and we hope to reopen within six months, if not sooner. Members will receive individual letters in the coming weeks providing the necessary details for their accounts, including information about refunds. Also, please note that because of the extensive damage and the extended downtime for the facility, American Leisure will no longer be involved in the day-to-day operations.  They have provided us with all of their records, so please email living@pcvst.com for any questions related to Oval Fitness.

Oval Kids, Café, and Study: These amenity spaces, which are currently operated by American Leisure, are closed indefinitely. We will update you when these amenities are scheduled to be restored. All Oval Essentials memberships have been suspended indefinitely and refunds will be applied. Members will receive individual letters with details about their accounts. For additional information, please visit the Oval Essentials office adjacent to Oval Café.

Oval Concierge: The Oval Concierge remains operational with standard operating hours (Mon-Sat from 8am to 8pm) and is available for package delivery and receipt, laundry, housekeeping, and other services. Shuttle service is running on its usual route and schedule.

PCVST Ice Rink: PCVST’s seasonal ice rink, operated by Ice Rink Events, will open this Saturday, November 17th at 11am. Residents are invited to enjoy free admission all day this Saturday. For operating hours, lessons, and other details, please visit pcvst.com. For additional information, please contact icerink@pcvst.com.  The completion of the ice rink was accomplished using separate outside contractors and did not impact any of our on-going restoration efforts.

Community Center: The Community Center has resumed its standard operating hours and basic daily programming has resumed (including card and board games and Friday movie screenings), with the exception of the senior fitness classes due to the lack of available space (now that 300 First Avenue is occupied by PCVST staff).

Greenmarket: Due to the restoration efforts underway and the Local Law 11 work that has begun, the Greenmarket will not be returning to Stuyvesant Town for the remainder of this year. We will notify you if the market gets set up in a location near the property.

We thank you again for your understanding and patience throughout this restoration period. We will continue to provide you with updates and post information on pcvst.com. We also invite you to celebrate the holiday season among neighbors and friends, starting with the Tree Lighting ceremony on November 29th, followed by a number of other festive events in the coming weeks.

Quik Park finally speaks about Stuy Town garages with this memo.

November 14, 2012

Dear Quik Park Customer,

We sincerely apologize for the inconveniences you may have experienced with your parking at PCVST due to Hurricane Sandy. While we work hard to bring the garages back to normal business operations, we wanted to provide you with some important information.

Garages 1, 2, 4, 5, and 6 are open however there will be limited availability until all damaged vehicles are removed.

Garage 3 will be closed indefinitely. Any customer previously assigned to Garage 3 should see the Manager in Garage 1 for reassignment options.

If your vehicle was located in Garages 2, 3, 4 or 5 during the storm, Quik Park will not charge you for November’s rent. If you already paid for November and your vehicle was located in Garages 2, 3, 4 or 5 during the storm, we will refund your monthly payment. If you have any questions about your bill please e-mail IZarytskyy@quikpark.net

Please report vehicle damage to your insurance carrier immediately if you have not done so already.

Quik Park is not responsible for any personal items damaged due to the storm.

All damaged vehicles must be towed from the garages by December 15, 2012. Please note all tow trucks must be below 6’8” in height for entry into the garages.

If your damaged vehicle is not removed by December 15, 2012, Quik Park will hire a towing company to remove the vehicle at the vehicle owner’s expense.

If your vehicle was damaged, and you already have a new replacement vehicle and wish to park in the garages, please see the Manager in Garage 1 for space options.

Self-parkers in Garages 1 and 6 will continue to be allowed to self-park; all self-parkers in Garage 2, 4 and 5 will temporarily be valeted by Quik Park staff due to the space constraints.

Beginning in mid December, Garages 2, 3, 4, and 5 will be power washed.

Please be aware of the following information made available to the public by the New York State Department of Health:

http://www.health.ny.gov/environmental/emergency/weather/hurricane/faq/docs/faqs.pdf.

Again we apologize for any inconveniences you may have experienced this month and we look forward to resuming normal business operations as soon and safely as possible.

If you have any questions, please e-mail info@quikpark.net or you can call 212-832-2066 ext 210 and 202.

 

Thank you for your cooperation and continued patronage.

 

QUIK PARK MANAGEMENT

Sunday evening notice from CW Capital/CompassRock for Stuyvesant Town/Peter Cooper residents (If you haven’t been able to access your garage, ‘assume (it) suffered significant damage’

RESIDENT NOTICE
NOVEMBER 4 EVENING UPDATE

We have made significant progress today in our efforts to restore services. We remain on schedule in the restoration efforts posted yesterday, and in many cases have seen progress ahead of schedule.

ConEd is on-site and continues to work on repairs. ConEd continues to have issues with power distribution which has effected elevators in some buildings that otherwise have power. We apologize for previous updates that indicated these elevators were operable. Restoring services and correcting additional issues which arise as power is restored remains our top priority. We will continue to provide you with updates as quickly as they become available.

Heat & Hot Water Service: Additional buildings in Peter Cooper Village regained hot water service today, but not heat service. We anticipate full restoration of both heat and hot water service for the entire property within the next six days, as announced yesterday. Please refer to the attached matrix to see the status of your building.

Electricity Service: Additional buildings regained power yesterday and today, though several of those buildings had issues, particularly with elevator outages and certain apartment lines remaining without electricity.  This is due to issues ConEd is having with their power distribution system.  Full electrical service from ConEd has not yet been restored in these buildings.  ConEd is on site working to repair their equipment so that these services may be restored.  Otis, our elevator service company, is also on site to ensure elevators are operable as soon as possible following the completion of ConEd repairs.

Those buildings without power continue to have critical electrical equipment repaired in order to ensure resident safety when power is restored.  This work is partially dependent on ConEd which has made the completion schedule difficult to estimate, though the timetable for power restoration to the balance of the community remains Tuesday evening at the latest.  Depending on the location, certain buildings currently without power may have electricity sooner.

Elevator Service: Several buildings that have had power restored continue to have issues with elevator service. Please refer to the matrix below to understand the status of your elevator service. These service disruptions are due to continued ConEd repairs. ConEd currently has significant resources onsite working with management engineers and Otis, our elevator service company, to restore elevator services as soon as possible. If you your building is currently without power, elevator service will likely be delayed by 12 hours following the restoration of electricity. The exceptions to this statement are the three buildings which had elevators damaged by flood waters: 7 Peter Cooper Road, 8 Peter Cooper Road and 440 East 23rd Street (please refer to the matrix for details).

Gas Service: We have no further updates regarding gas service at this time, though we continue to assess the damage and evaluate remediation options. We will report back as soon as the updates become available.

Water Service: Basic water service is restored in Stuyvesant Town. In Peter Cooper Village, nine of the twelve pumps that distribute water to PCV buildings will undergo repair, currently allowing for basic service, though pressure drops may continue to occur during peak usage periods.

Heating Centers: On Monday, November, 5, the ice rink tent will be available as a heating and charging station between 8am and 8pm; the Community Center is available as a heating center for elderly residents from 6am until midnight. Please let your elderly neighbors know.

Resident Check-Ins: Today, November 4th, we knocked on the doors of all residents in buildings without power; and the doors of all elderly residents without elevator service.   Elderly residents who requested food received food deliveries.

 

Playgrounds:  All playgrounds have now reopened. Due to daylight savings, the operating hours will be from 9am to 5pm.

 

Security: We continue to have additional Public Safety staff on-site, and particularly in the buildings without power. In case of emergency only, please call (347) 680-2212. For all other inquiries, please continue to go to Resident Services at Oval Café or call (888) 885-8490.

 

Laundry Service: Laundry Service is available in all buildings where electricity service has been fully restored, though certain buildings continue to have only cold water. We will continue to provide updates regarding restoration of laundry services in buildings which sustained damage to laundry machines. Oval Concierge will be open to all residents for laundry services from Monday through Saturday, from 8am to 8pm, and is located at the First Avenue Loop Road between buildings 276 and 274. Please note that they only accept credit card payment.

 

Garages: Quik Park expects all garages to be open for damage assessment by Wednesday morning November 7th. Customers who have not had access to their garages should assume their vehicles suffered significant damage and act accordingly with their insurance companies. Beginning the morning of Wednesday, November 7th, insurance adjusters will be allowed into the garages to inspect vehicle damage.

Amenity Spaces:  All amenity spaces have been closed indefinitely. This includes Oval Fitness, Oval Kids and Oval Study. Membership billing has been suspended indefinitely. Oval Concierge remains open at standard operating hours.

We will continue to update you regularly.

Please visit the official Stuyvesant Town homepage for a detailed list of status updates of different addresses.

CW Capital/CompassRock: Con Ed “repairs” cause explosions along Avenue C and fire hazards in PCV buildings

The following notice was issued by CW Capital/CompassRock last night to explain those explosions and why some buildings in Stuyvesant Town/Peter Cooper Village are still without power.

RESIDENT NOTICE – NOVEMBER 3 EVENING UPDATE 

We are extraordinarily pleased that much of the community has had power restored over the past 24 hours.  Unfortunately, much of Peter Cooper Village and certain buildings in Stuyvesant Town, primarily along Avenue C, remain without power at this time.  The reason for this is that the electrical equipment in the basements of the effected buildings were submerged in salt water during the flood.  This exposure to salt water has created damage which makes it unsafe to turn on the electricity.

This was evidenced by events at Peter Cooper Village last night.  Despite numerous warnings to Con Edison that it was unsafe to turn on the power, Con Edison electrified all of the property last night, including those buildings with damaged electrical equipment; in addition, ConEd electrified their own power lines in the street which were not yet safe to operate.  This caused several explosions under manhole covers along Avenue C last night that many residents may have heard.  The explosions occurred to ConEd equipment that was immediately outside the perimeter of the community.  In addition, the damaged equipment in the basement of 6 Peter Cooper Road created a potential fire hazard and elevated carbon dioxide (CO2) readings in the basement areas.  FDNY was immediately summoned and remained onsite throughout the episode to ensure that residents were safe at all times.  FDNY performed continuous CO2 monitoring to ensure safety.  Andrew MacArthur from CWCapital, City Councilman Garodnick, Sean Sullivan, General Manager of CompassRock, and members of the tenants association were present at the site of the incident during this period and worked together to coordinate resources in the interest of resident safety.

Management worked through the Mayor’s office and Councilman Garodnick worked through the Speaker of the City Council’s office to jointly impress on ConEd the seriousness of the situation.   This coordination helped ensure ConEd’s responsiveness and we are pleased to report that it also resulted in the dispatch of significant resources to our community which should result in expedited repairs.

We have continued our assessment of the damage to the buildings caused by the storm and are now able to provide you with more detailed information and timelines for the restoration of full utilities and other services. Please refer to the matrix below for detailed information about your respective building.  Once again, we are providing you with the following updates immediately so that you can plan accordingly. Addressing these problems remains our top priority. We will continue to keep our residents updated with respect to any changes in the information outlined below.

Water Service: As we explained yesterday, no damage was done to the water pumps in Stuyvesant Town and basic service will continue to be available.  In Peter Cooper Village, nine of the twelve pumps that distribute water to PCV buildings still require repair, allowing for basic service; however, during peak usage periods, pressure drops may still occur.  Please remember to be mindful of conserving water to the best of your ability, particularly during peak hours.

Heat & Hot Water Service: While part of the property has regained full restoration of heat and hot water service, we anticipate full restoration for the remainder of the property within the coming week.  Please refer to the attached matrix to see the status of your building.

Electricity Service:  Much of the property has had power restored.  Those buildings without power are in the process of having critical electrical equipment repaired in order to ensure resident safety when the power is restored.  This work is partially dependent on ConEd which has made the completion schedule difficult to estimate.  We are very pleased to report that, based upon the resources committed to our community in the last 24 hours, we believe the repairs can be completed and power restored to the balance of the community by Tuesday evening at the latest.  Depending on the location, certain buildings currently without power may have electricity sooner. We realize these additional delays are frustrating, but we urge everyone to remain patient and respect the fact that resident safety must remain a priority.

Some residents have inquired about the possibility of having generators supply power to those buildings currently without power.  Please note that temporary generators would need to run electrical current through the same damaged equipment that has delayed the ConEd restoration of power and, therefore, are equally unsafe.

For residents who are finding that parts of their apartments do not seem to have power, please check your circuit panel and ensure that all switches are reset properly.

Gas Service: During the storm, Con Edison and the FDNY ordered the shut down of gas service to several buildings and we anticipate having gas service restored within 2 weeks, depending on their location.

For the buildings with gas meters damaged by the flood waters located in nine buildings in Peter Cooper Village the assessment remains the same as provided yesterday.  Because of the damage to these meters, gas service to these locations may be shut down.  If that occurs it will likely require approximately two weeks to restore gas service. We are further assessing and will report back as soon as the information becomes available.

Elevator Service: Elevator service was restored in all buildings which have power. The four passenger elevators damaged by the flood waters in Peter Cooper Village which we mentioned yesterday will take additional time to repair.  Both of the elevators in 7 Peter Cooper Road were damaged and will have one elevator restored within one week after power is restored and the second elevator will be repaired within two weeks after power is restored. The other two damaged elevators in 8 Peter Cooper Road and 440 East 23rd Street will be repaired in two weeks after power is restored; these buildings will have one elevator operating while we restore service to the damaged elevator car once both buildings regain electric service.

Heating Center: The Community Center has been set up as a heating center for elderly residents and will be open daily from 8am to 10pm.

Resident Check-Ins: Thanks once again to the help of our volunteers, we were able to check in on all residents in buildings without power today, November 3, and food was delivered to elderly residents in those buildings.

Playgrounds:  We were able to open additional playgrounds today. The following playgrounds have been reopened: In Stuyvesant Town – 1, 7, 8, 9 and 12. In PCV 2 and 3 are open.

Security: We continue to have additional Public Safety staff on-site, and particularly in the buildings without power. Over the past five days, our Public Safety team were able to assist with over 500 wellness checks requested by concerned relatives and neighbors, 207 tenant evacuations, 112 calls related to gas orders, 68 apartment lock-outs, 38 elevator entrapments, and aided in 28 situations where people were removed to hospitals, among other emergency-related activities.  We would like to thank our public safety officers for their exceptional efforts during this difficult time.

We would like to remind you that Public Safety is now headquartered at the former Oval Film space. In case of emergency only, please call (347) 680-2212. For all other inquiries, please continue to go to Resident Services at Oval Café or call (888) 885-8490.

Laundry Service: Laundry Service has been restored to all buildings where electricity service has been restored, though certain buildings will only have cold water available. We will provide you with updates regarding restoration of laundry service in buildings where laundry machines were damaged. Oval Concierge will be open to all residents for laundry drop-off on Sunday, November 4th from 10am to 5pm at the First Avenue Loop Road between buildings 276 and 274. Please note that they only accept credit card payment.

Garages: Quik Park has advised us that they expect Garages 2, 4 and 5 to be open early this week.  Significant amounts of debris were washed into these areas during the flood and these additional delays are due to the time required to remove this debris.  Owners of cars located in these garages should assume that their vehicles have suffered extensive damage and act accordingly with respect to their insurance carriers.   Garages 1 and 6 are open. Garage 3 will be closed indefinitely. You can contact Quik Park directly to work out your accommodations. The Garage Manager will be available at Garage 1, located on 20th Street.

Amenity Spaces:  All amenity spaces have been closed indefinitely. Membership billing has been suspended indefinitely.

We will continue to update you regularly.

Status updates on electricity in each building can be viewed by clicking link to pcvst.com.

Impark out, Quik Park in

After five years of managing Stuyvesant Town’s six garages, residents have recently learned via letter that the company Impark will no longer be doing so. Additionally, Impark is already in the process of transferring information about its roughly 1,900 parkers who pay by the month to the company coming in, Quik Park, a spokesperson for Impark said.

The spokesperson, Julian Jones, said the reason the company is leaving is that its contract expired on May 31, and after that Rose Associates put the project up for bid.

“Quik Park was successful in that bidding process, unfortunately for us,” said Jones. “We’ve really enjoyed working in Stuyvesant Town. The tenants have been great to deal with. Right now we’re working with the new parking managers to make sure things go as smoothly as possible in this transition.”

What will change is that customers who choose to pay online with a credit card via Impark’s online account system will obviously have to switch to whatever system Quik Park uses.

Quik Park and CWCapital have not yet gotten back to us on whether the current parking rates will remain the same. On its website, Quik Park says it offers parking discounts and coupons.