TWC should consider the blind
On January 6, State Senator Brad Hoylman reached out to Robert D. Marcus,chairman and CEO of Time Warner Cable to ask about implanting services to make more television programs accessible to the blind. This is a copy of that letter.
Dear Mr. Marcus:
I am writing to state my concerns regarding the lack of accessibility features offered to Time Warner Cable customers who are blind or visually impaired.
Federal Communications Commission Chair Tom Wheeler has recognized the necessity to “dramatically simplify the ability of individuals who are blind and visually impaired to view television programming” by making video devices with “talking menus” and “talking guides” available to all consumers by December of this year. While I am pleased that the FCC has committed to ensuring that all cable providers adhere to high standards of accessibility, I am disappointed that enforcement will not go into effect until the end of 2016. Until that time, Time Warner Cable’s inaccessible interface and programs leave many blind or visually impaired consumers without the ability to take advantage of an activity that so many of us take for granted.
I implore you to take action as a responsible corporate citizen to improve the standard of living for your blind and visually impaired customers. Comcast has already set an example with its simple to use and accessible technology, making it possible for its blind and visually impaired customers to enjoy quality television programming with ease and independence. Time Warner Cable must step up as a leader in cable television technology and provide its customers with the accessibility features they need. Moreover, Time Warner Cable must implement basic accessibility standards, including the availability of television guides and documents written in Braille and the option to increase font sizes of on-screen menus for those with limited visibility.
Over 8 million Americans have a visual impairment, including nearly 400,000 New Yorkers. I recently had a conversation with a constituent of mine who is legally blind. He describes himself as a “movie buff” and recounts childhood memories of bonding with his father over favorite television shows. Despite his love for film, he is unable to fully access Time Warner Cable’s expansive movie and television options without great difficulty or assistance.
I urge you to take responsibility for giving consumers with visual impairments access to the same compelling and exciting television programming available to anyone else. Thank you for your attention to this matter.
New York State Senate, 27th District